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Onboarding & Certification Analyst Sr.

Location: Dallas, TX, United States
Req ID: 015240

Job Description


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A subsidiary of Mr. Cooper founded in 2012, Xome was built on the belief that the process of buying/selling a home shouldn’t undermine the excitement of home ownership. In working to bridge the offline and online worlds of real estate, we’ve opened new possibilities for home buyers/sellers and more business for real estate professionals.

Xome is comprised of industry leading real estate and technology companies, including Title365, and Xome Labs, united by the shared goal of forever transforming the real estate experience.  Learn more at


The ideal candidate will have the background experience (or similar applicable experience) to carry out the following position responsibilities:

  • Desktop Compliance/Risk Assessment and Management.  Will work with current and prospective vendors to gather information and documentation needed to “certify” the vendor as meeting Nationstar, regulatory and investor requirements.   Will use the information gathered from the vendor to conduct the evaluation of the inherent risks associated with working with the vendor or service.  The information gathered will be used to examine the controls established to manage the risk and assessing the effectiveness (by assignment of risk score) of those controls.  The result will largely impact how (or if) a contract relationship with a vendor should still be pursued and/on continued. Will make key recommendations to Sr. Level Management regarding this.

  • Regulatory and Compliance Oversight.   Will have to maintain a very strong knowledge of the many regulatory (CFPB, OCC, AG) and investor (Fannie Mae, Freddie Mac, Ginnie Mae) requirements and ensure “certification” that each vendor meets those requirements as applicable.

  • Certification Document Review.  Must maintain a strong technical knowledge of basic legal and regulatory requirements necessary to adequately review and interpret vendor certification documents and determine if they meet regulatory, investor and Nationstar requirements.  These will vary by vendor and service but may include such documents as vendor’s SSAE18 SOC 1 Report, Information Security Policy and practices, Business Continuity/Disaster Recovery Plans, required licensing, required insurance, and any other required document.

  • Remediation Case Management.    Proactively execute the necessary actions needed to manage the identified risks associated with new and existing vendors to ensure they do not negatively impact Nationstar.   Take actions to remediate elevated or high risks issues as swiftly and effectively as possible.

  • Vendor Setups and Reconciliations.  Manage the setup of vendor records in the vendor database,  AP system and ensure proper approvals in place.  Reconcile vendors paid to the approved vendor list and research any discrepancies identified.


This position commonly interacts and works with individuals outside the Vendor Risk Management Dept for the execution of job responsibilities:

  • Business Unit Managers

  • Business Unit Senior Executives

  • Legal Counsel

  • Compliance

  • Accounting/Finance

  • Technology

  • Risk

  • Third Party Vendor Legal contacts

  • Third Party Vendor Client Relationship contacts


  • Ability to multi-task in a high activity and fast-paced environment.

  • Strong attention to detail and exceptional organizational skills.

  • Working knowledge of Microsoft Excel, Word and other similar applications. 

  • Team oriented, flexible, integrity, ethical, professional.

  • Strong communication skills (written and oral).

  • Ability to build effective cross-functional relationships and use influence to execute against business priorities.

  • Career-oriented with a proven track record of accomplishment.

  • Self-motivated, results-oriented team player with problem-solving skills.

  • Effectively operate within diverse and cross functional groups, including outside vendors.

  • Ability to define problems, collect/analyze data, establish facts, draw valid conclusions, prepare reports, prioritize and manage several concurrent initiatives/projects.

  • Experience with RSA Archer eGRC a plus but not required.


What level of education or specialized training is required to perform the job?

  • High School diploma or equivalent required.

  • 2-5 years of direct professional experience in a contract, sourcing or procurement or vendor risk management related position, preferred but not required.

  • Ability to manage multiple projects simultaneously.

  • Experience in the Financial Services industry; Mortgage Servicing experience a plus.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Vendor Management

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



This position is responsible for the initial on-boarding/on-going due diligence and compliance checks required of third party suppliers or similar entities providing goods and/or services to Nationstar and its affiliates (Mr. Cooper Group). It also oversees compliance of vendors utilized by business teams to ensure they meet regulatory, investor and legal requirements.
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