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Principal Business Systems Analyst

This job posting is no longer active.

Location: Santa Ana, CA, United States
Req ID: 014039

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Summary:

The Principal Business Systems Analyst reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts. Additional responsibilities include troubleshooting daily production support issues, and assisting in resolving production down situations.


  • Consolidate input from multiple channels to solidify detailed feature requirements through user stories, Use cases and/or functional specifications.
  • Convert large user stories into smaller, detailed user stories that developers, user experience, and quality assurance resources can digest.
  • Coordinate with development /Testing team to deliver enhancements and bug fixes.
  • Work with internal customers to understand issues and enhancement requests.
  • Assists with development and testing phases of projects as needed.
  • Negotiates project plans, time frames and trade-offs with Business Partners understanding the impacts to project
  • Maintain up to date knowledge regarding mortgage industry and technology trends.


  • Excellent understanding of the SDLC and Agile methodologies
  • Strong Technical Background with an understanding of Data entity relationships is a plus.
  • Must have excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
  • Strong analytical, problem solving and logical thinking skills.
  • Experienced at prioritizing, organizing and coordinating projects.
  • Strong to Moderate skill in writing SQL queries.
  • Detail-oriented and able to manage multiple projects simultaneously.
  • Self-motivated as well as a strong team player


  • Bachelor’s degree in Business, Computer Science, Engineering or related field is required.
  • At least 4 years of mortgage banking experience, especially within compliance, operations management, underwriting, or loan origination system administration.
  • At least 3 years’ experience as a software business analyst preferred.
  • Experience working with cross-functional teams, including product management, legal, development, quality assurance, support, marketing and sales.
  • Must have experience developing and detailing software product requirements.
  • Experience with Encompass, Mavent, BKFS Lending Space, Compliance Ease is a plus
  • Experience working with Visual Studios, Microsoft TFS, Visio, MS office

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Information Technology

Primary Location City:

Santa Ana

Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Horizon Way - Irving, TX

Alternate Requisition:



Responsible for using business data and statistical methods to provide insight into business performance and suggest area for and methods of improving operations. Implements analytical approaches and methodologies and assists in the interpretation of results.
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