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Community Outreach Specialist II

This job posting is no longer active.

Location: Dallas, TX, United States
Req ID: 015598

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Community Outreach Advocate is responsible for business relationship management of non-profit groups and government sponsored initiatives. Position requires extensive case-by-case research and analysis, and balance of both customer experience and business processes.

**Business travel is required. Advancement opportunities provided in current position based on responsibilities and leadership skills.**

Essential Job Functions

  • Manage non-profit relationships, government funding programs and outreach event activities.

  • Serve as lead for small projects, process improvement efforts and team member escalations pertaining to workflow inconsistencies.

  • Work independently and communicate to management regarding project status, requirements and recommendations.

  • Work with Managers and leadership throughout the project life cycle to ensure business needs are addressed.

  • Provide support to other business areas pertaining to complaint resolution and complex issues or problems; may escalate problems outside of his/her span of expertise to the department VP.

  • Manage and monitor cases in pipeline for activity and resolution (ie: HPF, ClearPoint, NACA, HLP, HHF and MAP States, other Housing Counseling Agencies).

  • Research and review loan details and documents pertaining to escalated complaints and litigations.

  • Work with customer facing teams to train and execute positive outcomes for struggling customers.

  • Assist with identifying and reporting root cause matters while working with LOB to fill process gaps and develop workflows.

  • Travel required up to 50% of month for outreach activities such as foreclosure prevention events, disaster recovery events, and homebuyer fairs.

  • Customer direct contact via phone or face-to-face.

Education/Experience Requirements

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job.

  • Prior experience multi-tasking and detail oriented responsibilities.

  • Understanding of mortgage product eligibility and pricing concepts.

  • Minimum 1-2 years’ experience in mortgage.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Corporate & Social Responsibility

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



Responsible for coordinating Customer Outreach activity including managing and monitoring and participating in Customer Outreach Events, working with non profit partners and state agencies, and partnering with internal business groups to communicate outreach options to borrowers.
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