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Investor Services Analyst II

Location: Dallas, TX, United States
Req ID: 015291

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

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Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Mr. Cooper

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The Investor Services team provides specific centralized controls that impact the identification and accurate alignment of customer and investor advance related account records. The Investor Services Analyst II role within the Investor Services team is responsible for supporting Investor Reporting and Accounting activities within FNMA, FHLMC, GNMA, Private MBS or Special Servicing areas. This role is responsible for a variety of functions centered on corporate advances and expenses, P&I advances, research, cash movement, loan level adjustments, and more. The role is an individual contributor position. The Analyst II will collaborate with management, other team members, and other areas of the organization to drive results and present findings in a professional and appropriate manner to all levels of management. The Analyst II should represent and exemplify the Mr. Cooper core values and code of conduct. Essential Job Functions: • Create and present reports and provide timely updates for projects and routine tasks • Research and analyze cash/non-cash transactions for outages in custodial accounts, GLs, and other applicable sources of record • Continuously review processes and procedures and recommend new ones to management and other departments within the company to improve productivity and quality (Process Improvements) • Prepare and submit account balance adjustments, cash wires and GL entries as needed • Communicate effectively with management, internal/external customers, including other associated business partners • Assist with special projects and other duties as assigned • Develop and appropriately facilitate escalation processes, when needed, based on function criticality and audience • Engage in and encourage team building opportunities and initiatives focused on Relationship building and employee satisfaction • Act as an Agent of Change - Readily receive and adapt to change while maintaining expected values and engagement levels Functional Job Competencies • Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain • Communication: Excellent verbal and written communication skills that are used to present status updates, management requested reports and procedures and improvement suggestions, among others • Investor Service and Client Focus: Understands who the customer is including investors, borrowers and individuals from various internal departments. Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems • Planning and Organizing: Gives suggestions on how to improve process(is) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly • Judgment: Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues. • Cooperation: Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity. • Initiative: Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them. • Accountability: Takes ownership of accounts/duties and ensures that issues under his/her purview are resolved timely and within departmental standards. Education/Experience Requirements: • 3 or more years experience in Mortgage Banking or with college level credit hours in Accounting or a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of this job. • Other experience would include LSAMS, SQL, and Microsoft Excel/Access/Word/PowerPoint. • Advanced knowledge of and experience in Excel and SQL preferred. Servicing contract review is a plus.
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