Location: Dallas, TX, United States
Req ID: 015813
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Mr. Cooper is looking for an Assistant Vice President, Digital Marketing to join our Marketing Originations (Direct to Consumer) Team. Reporting to the VP of Digital, the ideal candidate will have an immediate connection to Mr. Cooper’s core values: Challengers of Convention, Champions for our Customers, and Cheerleaders for our Team.
Mr. Cooper is undergoing an exciting period of digital transformation and growth – this is the time for the AVP candidate to be part of architecting the digital future of our company. The ideal candidate will be energized by being able to make significant impacts to the digital sophistication of a multi-billion dollar company who has dedicated major strategic focus to leading the industry in innovation.
This candidate will be a direct response expert, data intense, and enjoy a “high-change” environment where priorities shift nimbly to adapt to business performance and market trends. Must be a “doer” with a strong work ethic and commitment to driving revenue. The AVP will be accountable for be accountable for both working with partner agencies/vendors and the in-house marketing team to drive mortgage origination and third-party product leads.
The AVP will be directly in charge of efforts to guide digital channel strategy across programmatic paid media (paid social, display media, OLV/CTV) and non-paid (website testing & optimization and AI-driven on-site web banners via a marketing automation platform). The AVP candidate should have the desire both to grow within a management role as well as also roll-up their sleeves and “do the work”. S/he understands trends in digital to deliver new capabilities to drive business and brand impact. This person has a proven ability to negotiate, influence and collaborate with other key decision makers in a complex highly cross-functional / cross product environment. S/he will be expected to manage, inspire, and grow a high-performance team and digital budget. S/he has demonstrated experience driving digital campaigns with paid media budgets with daily/weekly optimization.
ESSENTIAL JOB FUNCTIONS:
Effectively communicate and manage Mr. Cooper products through digital communications to its borrowers, leveraging best in class technology, tools, and strategic approaches to drive business performance.
Partner with other team members in the Marketing Originations group as well as teams across Mr. Cooper (creative, digital product management, IT, analytics, etc)
Champion the creation and development of digital marketing assets that target our borrowers at meaningful moments in their customer lifecycle to drive long-term retention and cross-sell.
Supervise a team of digital SMEs, including two direct reports, across programmatic media buying, paid social innovation, and aggressive website A/B testing. Work with web development team to aggressively drive improvements in website (particularly marketing landing page) performance.
Manage implementation of marketing automation and orchestration tools, and work with VP Digital Marketing to develop holistic, omnichannel digital execution strategy
Actively champion for best practices in digital analytics, attribution, and reporting – partner closely with the analytics team to maintain a high standard of insightful, impactful reporting.
Adhere to legal and compliance teachings and apply learnings to campaigns in such a manner the campaigns remain successful
Adhere to internal findings and successfully run campaigns without repeated fails
Revise and create as needed policies and procedures
Actively monitor, analyze and report on competitive environment and consumer trends
Develop the digital marketing strategy for new and existing products
Responsible for digital vendors and maintaining relationships
Work closely with originations organization to identify areas of opportunity to grow
Proactively work with stakeholders and vendors to address internal and external changes to the industry
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
8+ years’ experience in digital and content marketing, delivering consumer-focused experiences online.
Minimum of 5 years’ experience in driving sales leads and/or ecommerce revenue.
Ability to translate business objectives and strategies and changing market dynamics into actionable marketing strategies to achieve pre-set objectives
Experience in managing a monthly marketing budget and setting up/reporting marketing performance metrics
A high level of proficiency regarding all aspects of digital media placement and creative development with dozens of monthly jobs
Proven track record of deploying successful strategies and tactics that yielded significant traffic/revenue in paid and non-paid digital channels, increase conversion, etc.
Be strongly data-driven but also be able to help business stakeholders keep the larger business objectives in mind.
Proficiency in working with big data and technology – background in marketing research, data modeling, and reporting automation strongly preferred (MMM, attribution modeling, machine learning/AI, CLTV analyses, PowerBI, etc)
Significant experience working with marketing automation and orchestration platforms (Unica, Adobe Experience Cloud, Salesforce Marketing Cloud, etc)
Experience buying media via social native platforms is required. Experience was using DSP is a plus.
Experience developing omnichannel customer journeys and optimizing media placements over time.
Strong team management and development skills
Excellent interpersonal, oral and written communication skills
Able to work effectively in a fast-paced environment
Experience working in regulated industries, ensuring ad creative is compliant with local and federal regulations and laws.
Highly self-motivated, accountable, and flexible with an ability to drive timelines and manage competing agendas in an environment where process isn’t always defined.
Innate leadership, influence management, negotiation and conflict resolution skills.
Savvy, in-the-know leader on digital trends, technical requirements, digital innovation, and best practices.
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:015813
Job Category:Marketing & Communications
Primary Location City:Dallas
Primary Location Region:Texas
Primary Location Postal Code:75019
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Origination
Additional Posting Location(s):
SummaryDevelops marketing strategies for new and existing products and services. Researches trends and technologies to ensure products meet customer needs. Creates marketing programs to popularize the products to customer audiences. Works with sales to ensure that sales reps have necessary product collateral and advertising materials.