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Manager Desktop Services

This job posting is no longer active.

Location: Lewisville, TX, United States
Req ID: 015739

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Job Summary:

Xome is seeking an innovative, forward-leaning manager to re-invent and transform our employee’s experience with technology. Out of the box, creativity is key! It is also critical, however, to maintain a balance of execution and innovation. This position will lead an organization of 10 supporting over 2,500 users in a high-growth environment.

The primary responsibility of this role would be to modernize, strategize, and deliver all end-user computing (desktop, laptop, mobile devices, printers, and infrastructure/tools, applications & systems for managing endpoints), technology operations for an applicable line of business, SaaS solution rollouts for an applicable line of business and service desk for the entire company. Responsibilities will also entail proactively identify, investigate, and resolve technical incidents and problems and restoring service by managing incidents to resolution - by bringing in new technology, intelligence, and transformational approach to solving issues & problems.

Roles & Responsibilities:

  • Deliver intelligent, engaging, and secure experiences for our associates to work and collaborate from any device, anywhere, anytime.
  • Develop technology and capability offering that supports every facet of an employee’s day to day.
  • Engineer and operate solutions that are secure and reliable, but simple and intuitive
  • Ensure a strong balance between strategic vision and operational movement against goals impacting the associate experience.
  • Regulatory compliance experience preferred (SOX and InfoSec)
  • Increase the technical depth and capability of reporting teams through both coaching and development and recruitment of critical hires.
  • Lead the End User Computing teams in key activities to support the Company’s ongoing technology transformation strategy.
  • Engage, collaborate and communicate effectively with a variety of stakeholder to innovate, modernize, and deliver the services.
  • Transform the associate technology infrastructure experience to focus on simplicity, elegance, and satisfaction while maintaining due consideration to security best practices. 
  • Improve the onboarding process for systems and tools access through sophisticated role engineering.
  • Improve the user experience for accessing systems.
  • Evaluate, select, and implement business line specific Commercial SaaS applications
  • Implement a robust and sustainable identity and access management governance function.
  • Lead the Identity and Access Management, Citrix, Active Directory, business line specific SaaS, and relevant project management teams in key activities to support the Company’s ongoing technology transformation strategy.
  • Ensure a strong balance between strategic vision and operational movement against goals impacting the employee experience.

Core Requirements:

  • Bachelor’s degree in Information Technology, Business or 5 years of equivalent work experience in lieu of degree
  • At least 3 years of experience leading a team
  • Conceptual knowledge of Information Technology
  • Proven ability to manage multiple tasks/projects at one time while paying close attention to detail
  • Must have strong analytical, time management and organizational skills

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015739

Job Category:

Information Technology

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Information Technology

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Xome is seeking an innovative, forward-leaning manager to re-invent and transform our employee’s experience with technology. Out of the box, creativity is key! It is also critical, however, to maintain a balance of execution and innovation. This position will lead an organization of 10 supporting over 2,500 users in a high-growth environment. The primary responsibility of this role would be to modernize, strategize, and deliver all end-user computing (desktop, laptop, mobile devices, printers, and infrastructure/tools, applications & systems for managing endpoints), technology operations for an applicable line of business, SaaS solution rollouts for an applicable line of business and service desk for the entire company. Responsibilities will also entail proactively identify, investigate, and resolve technical incidents and problems and restoring service by managing incidents to resolution - by bringing in new technology, intelligence, and transformational approach to solving issues & problems. Managing end-user computing in a "new normal" requires one to think out of the box with a focus on service delivery to enable the workforce to be productive and efficient. A good understanding of Service Management principles that caters to the large employee base will also be an important tenet for this role. The role will entail managing a blended resource team (employees, managed services vendors and on demand contractors). This role will have to weigh on decisions related to end-user devices procurement and determining what would be the right strategy for the organization to manage its current and future business needs. This role will also be responsible for all end-user computing requirements related to M&As and divestitures.
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