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Field Services Associate

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Location: Lewisville, TX, United States
Req ID: 015782

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Field Services Associate

FHA Property Preservation

Xome Field Services

The Field Services Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity (ies). 

The Field Services Associate’s responsibilities include but are not limited to;

  • Review and monitor property condition that pertains to the safety, security, and maintenance of neighborhood standards.

  • Track and document the ICC (In Conveyance Condition) status from First Time Vacant through Conveyance or Sale with a goal of conveying the property within 30 days of sale + vacancy.

  • Identify and report evidence of possible and existing code violations.

  • Identify and report insurable damages for hazard claims referrals.

  • Contact vendors, clients, and officials as needed via phone and email, in order to portray a complete representation of the condition of the property in relation to conveyance requirements and to project an estimated ICC date.

  • Perform a quality review of photographic and survey completion results of preservation and conveyance work completed by external vendors.

  • Determine and issue the services necessary to place the property ICC.

  • Other duties as assigned on an individual basis at manager discretion.

Required Knowledge, Skills, and Abilities

  • MS Office, internet and web applications, typing 30WPM, phone etiquette
  • Ability to prioritize and manage work flow to meet departmental deadlines
  • Ability to work accurately at fast pace to meet daily/weekly goals
  • Excellent communication skills, verbal and written
  • Ability to resolve problematic situations as well as negotiate prices.
  • Take and provide constructive criticism and provide positive feedback
  • Able to identify client’s perspective and assess situations to formulate appropriate actions to satisfy client requirements
  • Reliable/Responsible individual with consistent attendance
  • Ability to distinguish between clients and their individual requirements
  • Ability to distinguish between loan types and their individual requirements
  • Ability to contact vendors for all information needed to complete photo doc and bid
  • Manage and/or coordinate work assignments through our nationwide network of independent contractors
  • Monitor assigning queue to ensure inspection and property preservation work is completed per agreed timelines
  • Read, retain, and communicate complex instructions and procedures
  • Negotiate prices before and while contractor is dispatched onsite
  • Ensure all work is completed in compliance with client SLAs and/or company policy
  • Perform self-auditing functions that organize your day for optimal work flow and reporting
  • Provide updates, notations, and contact contractors when requested by inquiring managers and production representatives
  • Capable of understanding BPO, Appraisals, Inspections and Maintenance processes and procedures
  • 2 years minimum Field Services experience

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015782

Job Category:

Xome

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

The Field Services Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity (ies).  The Field Services Associate’s responsibilities include but are not limited to; Review and monitor property condition that pertains to the safety, security, and maintenance of neighborhood standards. Track and document the ICC (In Conveyance Condition) status from First Time Vacant through Conveyance or Sale with a goal of conveying the property within 30 days of sale + vacancy. Identify and report evidence of possible and existing code violations. Identify and report insurable damages for hazard claims referrals. Contact vendors, clients, and officials as needed via phone and email, in order to portray a complete representation of the condition of the property in relation to conveyance requirements and to project an estimated ICC date. Perform a quality review of photographic and survey completion results of preservation and conveyance work completed by external vendors. Determine and issue the services necessary to place the property ICC. Other duties as assigned on an individual basis at manager discretion.
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