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Manager Closing

Location: No City, NY, United States
Req ID: 015921

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. We’re reimagining the future, and building modern technology for an industry that desperately needs it.

Generally, what would you do as a Closing Manager?

  • Manage a team of closers to ensure that daily tasks are being completed within company production and quality standards.  The primary focus is CEMA orders.
  • Assist closers with any escalated issues.
  • Be able to produce results relative to closing tasks inclusive of fee collaboration, pre-closing document audits and post-closing reviews.
  • Must be able to engage with Clients and Leadership on a daily basis.
  • Ensure that Service Level Standards are being met by the Closing Team as governed by client specific SOW’s.
  • The Closing Manager role will ensure adherence to government regulations and follow all underwriting standards
  • Ensure files are being transferred to funding by the Closing Team ready for disbursement.

Think you’re qualified? Here’s what we’re looking for:

  • 3-5 years of Supervisory/Management experience required
  • Software applications used: SoftPro (Title Software, MS Office) and At-Close.
  • Use of one of these tools is a big plus. Willingness to learn new skills is what we are looking for.
  • High level of ethical standards, communication and service required!
  • Excellent Customer Service skills required
  • Needs experience with CEMA.
  • National experience would be a plus.


  • Ability to work, learn and integrate in both individual and team oriented work environment 
  • Ability to provide outstanding customer service in written and verbal communication
  • Ability to prioritize and work with minimal supervision
  • Excellent problem solver

Why Xome?

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

  • Flex spending accounts for eligible childcare expenses
  • Basic and supplemental life insurance
  • Reimbursements for eligible educational expenses
  • Long-and short-term disability
  • 401k with company match
  • Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:


Primary Location City:

No City

Primary Location Region:

New York

Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:


Line of Business:


Additional Posting Location(s):

Coraopolis, PA - 345 Rouser Rd (1st Floor)

Alternate Requisition:


Pay Range: $58,000.00 - $72,000.00 - $85,500.00


Responsible for managing the duties and tasks involved in the disposition of real estate properties for CEMA transactions for New York orders, which may include: Opening of Escrow, Title, Review of HUD1 Settlement Statements, Deeds, other closing documents, coordination with HOA’s, Cities to negotiate Code Violations, etc.
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