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Quality Control Associate I

Location: Austin, TX, United States
Req ID: 015902

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Responsible for improving the QA efficiency and accuracy through implementing best practices within and across teams.  Measure and evaluate product quality and performance.

  • Check photos and fees for any mistakes or inconsistencies. Ensure that all services meet Xome standards and client expectations. 
  • Communicate missed requirements to vendor network via email and phone.  Handle disputes with vendors and escalate as needed.
  • Advise vendors of any fee adjustments made to their invoices. 
  • Review bids associated with orders for completion and advise vendors as to expectations and missing information. 
  • Convey with other departments to resolve issues and process orders accurately and fairly.
  • Process work to meet quality and quantity metrics as outlined. 
  • Other duties will be assigned on an individual basis at manager discretion.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

015902

Job Category:

Risk

Primary Location City:

Austin

Primary Location Region:

Texas

Primary Location Postal Code:

78730

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Responsible for improving the QA efficiency and accuracy through implementing best practices within and across teams. Measure and evaluate product quality and performance.
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