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Risk Specialist

Location: Irving, TX, United States
Req ID: 016032

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Risk Specialist is Responsible for validating and resolving audit findings on mortgage loan files based on internal and/or Agency/investor guidelines.  Works with QC/QA, Post-Closing, Risk and Underwriting departments to resolve issues and contacts customers and 3rd parties such as title and appraisal companies for missing documentation as needed.  Reports production quality trends and training opportunities to PRM management.  This role is a key driver in ensuring that the company maintains an exceptional level of production quality.  Assists other team members and departments with projects as needed. 

Roles & Responsibilities:

  • Validates accuracy of audit findings by reviewing loan file and documentation (income, credit, appraisal, title, etc.); works with auditor to remove finding if inaccurate
  • Gathers missing documents required as needed to clear findings
  • Serves as primary point of customer contact to obtain missing documentation
  • Works with vendors, employers, title and appraisal companies and other 3rd parties to obtain inspections, repairs, appraisals, verifications, etc. to clear findings or loan salability issues
  • Manages a pipeline of files and maintains consistent communication with customers and 3rd parties; makes required calls in a timely fashion
  • Informs PRM Management of discrepancies in the file and any high risk findings
  • Logs actions and resolutions into the Loan Trackers and files documents obtained during resolution process
  • Performs administrative duties such as faxing, photocopying, filing and phone support, as required
  • Accountable for monthly production goals to ensure all required audits are reviewed timely and effectively
  • Provides strong and clear communication to Production underwriters regarding documents needed to resolve delivery and/or insuring issues 
  • Adheres to all applicable internal NPI policies and procedures, and protect the confidentiality of borrower information.
  • Acts as Liaison between Risk, Post-closing, Insuring and Production Underwriting
  • Other duties as assigned

Core Requirements:

  • Minimum of 2 years residential loan processing experience
  • Strong problem solving skills
  • Excellent verbal and written communication skills
  • Prior experience involving multi-tasking and detail-oriented responsibilities
  • must have an in-depth understanding of Mortgage Origination systems

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016032

Job Category:

Risk

Primary Location City:

Irving

Primary Location Region:

Texas

Primary Location Postal Code:

75063

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Santa Ana, CA

Alternate Requisition:

No

Summary

Responsible for identifying, measuring, controlling and monitoring the firm's operational risk for all areas. In particular, individuals will be concerned with limiting exposure due to risk such as those resulting from human error, transaction, processing failure, external events, threats to information systems, data integrity and fraudulent activities. Staff will undertake assessments of business unit exposures, identifying risks, evaluating their potential impact and reviewing the strengths and weaknesses of the firm's existing controls. Once evaluations are complete, and necessary actions have been taken, staff will continue to monitor control compliance and the prevalent risk environment to ensure that exposures are kept at acceptable levels.
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