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Technical Writer Intern

Location: Dallas, TX, United States
Req ID: 016188

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

2021 Virtual Summer Intern Program: Technical Writer Intern

 

Mr. Cooper's summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your summer at Mr. Cooper and gain a career where you can make a difference! 

  

Roles and Responsibilities: 

  • Create, update, and edit various types of documentation from procedures to job aids to announcements
  • Conduct interviews with various users and staff to gather necessary information to update and /or create documentation
  • Assist with projects related to the Policy Office
  • Create and publish content on Mr. Cooper Group’s internal social media site
  • Shadow all areas of the Policy Office

Great Opportunity: 

This role will work in a close-knit, team environment and have the opportunity to cross collaborate with individuals across the country. This opportunity is a great introduction to the day-to-day experience of a Technical Writer and will be an invaluable experience for someone looking to pursue a career in the field.  

 

Qualifications: 

  • Must be interested in pursuing a technical writing career
  • Pursuing a bachelor’s degree of higher in Technical Communications, English, Journalism, Creative Writing, or other relevant major with focus on writing 
  • Must provide 2 original writing samples relating to technical documentation/procedure (i.e. How-to, etc.) 
  • Familiar with the Chicago Manual of Style

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016188

Job Category:

Administrative Services

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Credit/Risk

Additional Posting Location(s):

Alternate Requisition:

No

Summary

This role will work in a close-knit, team environment and have the opportunity to cross collaborate with individuals across the country. This opportunity is a great introduction to the day-to-day experience of a Technical Writer and will be an invaluable experience for someone looking to pursue a career in the field.  
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