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Business Operations Analyst II

Location: Chennai, TN, India
Req ID: 016321

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

  • Develop ad hoc reports to help the business understand current operational performance
  • Pull data and perform first-level operational analysis to determine opportunities to optimize effectiveness and efficiency
  • Work with Senior Operations Management to understand data and analysis, allowing them to make suggested improvements based on recommendations
  • Utilize tools, such as Visio, Excel, Access, Sequel Management Studio and CMS reports to mine data and present solutions in an organized, professional way
  • Coordinate with other analysts to put proper reporting metrics in place to measure quality and productivity results
  • Clearly communicate analytical results to appropriate audience
  • Perform ad hoc analysis for operations to help them understand their business better

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Tamil Nadu

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Mr. Cooper

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Responsible for identifying, documenting, justifying costs, testing and implementing productivity improvements, cost savings, compliance initiatives, quality assurance measures and system upgrades.
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