Location: Lewisville, TX, United States
Req ID: 016346
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:016346
Primary Location City:Lewisville
Primary Location Region:Texas
Primary Location Postal Code:75067
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Servicing
Additional Posting Location(s):
SummaryPrimary back-up for Dialer Analyst and Dialer Administrator I. Responsible for creation of new calling strategies, filters, and campaigns; editing and maintaining job inventory for all call center groups, owns all aspects of CCO reports and distribution. Responsible for monitoring of outbound dialer jobs’ performance, inbound and blend application changes, adhoc data analysis, troubleshooting of production issues, and operations support of multiple call centers and diverse groups.