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Location: Lewisville, TX, United States
Req ID: 015976
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
You & the Role
You are a content expert (not a guru, ninja, priestess, or Jedi). UX/UI copy, articles, posts, infographics, video—everything from headlines to white papers. You can lead a team. You know how to build and manage systems and processes that improve our work and deliver value to both customers and the business. You are comfortable working in a complex financial services business and are a quick study of the arcane and frequently changing rules, requirements, and general nature of the highly-regulated mortgage servicing and financial product industry. And you deeply understand connected human experiences—how to create and use products that promote understanding and facilitate efficient use of web and mobile platforms to achieve customer needs and business goals.
You are a strategic thinker, a leader who can articulate a vision, develop comprehensive plans, and manage execution, but who will also dive into the details and produce work. In this role, you’ll lead a small, highly effective team of writers. As a key part of the design team in Mr. Cooper’s digital products group, your job is to ensure that our content is clear, accurate, and engaging. All of it. You’re likely editing this job description as you read it. Which is awesome. You will be responsible for ensuring that our content is optimized for search and also performs well, making it easier for people to self-serve online and apply for or access products through our website and mobile applications. And you’re cool with the Oxford comma. You don’t have to love it, but you will be responsible for making sure we use it consistently, along with other styles and precise technical copy.
NOTE: this position will be in the product group. While there are some shared marketing content responsibilities, our work is primarily focused on providing content that helps customers manage and apply for their mortgages. Our work provides support for the customer trying to figure out how to pay her mortgage or figure out what escrow analysis is.
Experience, Knowledge, Skills, and Abilities
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:015976
Job Category:Marketing & Communications
Primary Location City:Lewisville
Primary Location Region:Texas
Primary Location Postal Code:75067
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Origination
Additional Posting Location(s):
SummaryThis position will lead all content efforts in the product group, including team management; strategic content planning; day-to-day content development, editing, and ongoing evaluation; collaborating across stakeholder groups to ensure continuity of messaging and communications; and creation and ongoing management of content protocols and processes to ensure clarity, accuracy, and relevance fo product experiences for customers.