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Quality Control Associate I

Location: Coraopolis, PA, United States
Req ID: 016415

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Generally, what would you do as a Quality Control Associate?

  • Responsible for reviewing completed residential appraisals prior to client delivery.
  • The examination includes a check for typographical, mathematical and grammatical errors; compliance with Uniform Standards of Professional Appraisal Practice (USPAP), Dodd-Frank, and Appraiser Independence Requirements (AIR); conformity to applicable state AMC laws and industry regulations; adherence to Fannie Mae (FNMA), Federal Housing Administration (FHA) and Freddie Mac (FHLMC) guidelines; and an assessment of the quality of completeness in meeting client-specific requirements.
  • Prepare and submit comprehensive and clear, written revisions to the appraiser for any deficiencies noted in the report.
  • Perform follow up functions that include calling an appraiser for status, clarification, etc.
  • Maintain a working knowledge of appraisal requirements.
  • Complete an average 20 net new reviews daily, plus updates of revised appraisals.

Think you’re qualified? Here’s what we’re looking for:

  • Strong problem solving, and time management skills
  • Excellent communication (verbal and written), and organizational skills
  • Critical thinker who can respond to request with a sense of urgency
  • Open to feedback and flexible with change

Why Xome?

  • Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads
  • Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:
    • Flex spending accounts for eligible childcare expenses
    • Basic and supplemental life insurance
    • Reimbursements for eligible educational expenses
    • Long-and short-term disability
    • 401k with company match
    • Paid vacations and holidays

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Quality Control Associate I is under the direct supervision of the Quality Control Account Services Manager. Position is responsible for performing the defined quality control reviews on transactions that have been performed by our onshore/offshore processors for specific areas within Performing Services. This includes but is not limited to ensuring that the processes are followed in accordance with the department’s policies and procedures.
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