Location: Lewisville, TX, United States
Req ID: 016517
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
The Principal Product Manager will be responsible for working with business and technology partners to analyze, design, implement, and support content and feature enhancements on the Mr. Cooper website necessary to achieve KPI targets and support evolving business needs.
Role & Responsibilities:
Scheduling and conducting requirements gathering discussions with business and technical stakeholders and identifying ‘goals’ rather than ‘requested solutions’
Creating functional specifications, diagrams, use cases and other documentation as required to communicate the full scope of necessary enhancements
Authoring Agile User Stories in the Application Lifecycle Management (ALM) system
Collaborating with Design & Copy Writing teams to produce highly intuitive user experience designs
Conducting Legal & Regulatory Compliance reviews and collaborating on achieving compliance
Attending and conducting Agile rituals with product, design, development, & QA teams
Working with cross-functional teams on detailed user experience, schedules, and delivery
Performing post release validation testing to ensure successful launches
Analyzing customer account and behavior trends to identify opportunities for improvement
Preparing Pivot Tables & Graphs as needed to effectively communicate research findings
Creating and giving insight & recommendation presentations to the executive team
Collaborating with fellow product managers to:
Ensure all new work comes through the stack rank process
Groom the User Story Backlog in the Application Lifecycle Management system
Prepare and publish weekly executive status report
Notify business stakeholders as new features and enhancements launch
Scheduling flexibility due to extensive collaboration with offshore teams.
Additional Responsibilities may include:
Designing and creating A/B tests using Google Optimize
Performing competitive analysis
Working with vendors to plan & execute enhancements as well as report on performance
Developing detailed reporting requirements capable of effectively measuring the performance of all enhancements
Supporting the design and execution of usability studies
Additional projects as needed
Key traits for a successful candidate are:
You are curious, driven and have proven experience collaborating in a cross functional setting to define requirements
You are comfortable with imperfect information. You embrace the process of working incrementally and iteratively to define, own and deliver an awesome product.
You are comfortable working in a highly regulated industry and are prepared to do the necessary work to meet legal and compliance requirements without compromising customer experience.
You are able to prioritize work and effectively manage to deadline
Bachelor’s degree required; Master’s degree preferred
3+ years in a Product Manager / Agile Product Owner role
3+ years in an agile software development environment
Strong working knowledge of Microsoft Word, Excel, & Power Point
Excellent time management skills
Excellent communication; able to effectively collaborate with a wide range of personalities
Passion for best-in-class user experience and KPI achievement
Outstanding track record of delivering high-quality solutions on time
Meticulous and detail-oriented, ensuring on each project that stakeholders are aligned, delivery processes are followed, & compliance and branding standards are met
Professional experience in real estate, mortgage, or financial sectors
1-2 years of experience using Google Analytics
1-2 years of experience creating SQL queries
Experience managing Trello boards and plugins
Experience creating Zapier integrations
Experience creating Forms on Type Form
Experience with digital heatmap tools such as Hot Jar
Experience using Google Data Studio
Experience using ALM tools such as Jira, Pivotal, MS VSTS
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:016517
Job Category:Marketing & Communications
Primary Location City:Lewisville
Primary Location Region:Texas
Primary Location Postal Code:75067
Primary Location Country:United States of America
Line of Business:
Additional Posting Location(s):
SummaryThe Principal Product Manager will be responsible for working with busines and technology partners to analyze, design, implement, and support content and feature enhancements on the Mr. Cooper website necessary to achieve KPI targets and support evolving business needs.