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Technical Policy Writer I

This job posting is no longer active.

Location: Lewisville, TX, United States
Req ID: 016635

Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Responsible for creation, maintenance, governance, and publishing of company policies, procedures, knowledge both tacit and explicit standards and technical documents (business/functional requirements, instructional materials, online help, procedural guides, product descriptions, etc.) in the knowledge management platform for use by business end users.

ESSENTIAL JOB FUNCTIONS

  • Conduct research by interviewing subject matter experts, reviewing existing documentation, and gleaning information from the system or product being documented.
  • Prepare, edit, and deliver all knowledge in accordance with existing editorial styles best practices and document templates as well as development of SEO to ensure content can be found.
  • Translate both tacit and explicit information into clear, concise documents appropriate for various target audiences.
  • Participates in business requirements, functional design, testing, and architecture work sessions, as requested.
  • Follows documentation projects through to completion, including approval signoff, loading into production, and archival.
  • Maintain internal documentation library.

EDUCATION / EXPERIENCE REQUIREMENTS

  • Bachelor's degree preferred and typically requires a minimum of 2 - 5 years related work experience. Mortgage and/or Financial services and technical writing experience a plus. High School diploma or state approved equivalency required.
  • Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
  • Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Proficiency with Microsoft Office is required.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016635

Job Category:

Risk

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Responsible for creation, maintenance, governance and publishing of company policies, procedures, knowledge both tacit and explicit, standards, and technical documents (business/functional requirements, instructional materials, online help, procedural guides, product descriptions, etc.) in the Knowledge Management platform for use by business end users.
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