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Sr. Writer

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Location: Lewisville, TX, United States
Req ID: 016760

Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Description

Mr. Cooper, the consumer brand for Nationstar Mortgage Holdings Inc. (NYSE: NSM), is looking to add an experienced writer to the product team. Our people are focused on creating content that captures and engages the audience and helps them make better decisions. Relevant, interesting, timely and meaningful are all ways that we should be able to describe the end product.

The Sr. Writer is accountable for creating content across a variety of touchpoints and forms, including UI/UX for web and mobile, blog articles, customer support content and other appropriate platforms. We need thinkers and collaborators—people who understand how to elicit and consider a diverse group of opinions and perspectives—then translate those ideas into compelling narrative that is focused and clear.

You will be a part of the design team in the digital products group, but you will work across Mr. Cooper with a primary goal of creating a better, more valuable customer experience while also contributing to our business objectives.

Key Responsibilities

  • Working closely with product business, and other stakeholders, develop and refine compelling content. Includes:
    • Blog posts, articles & summaries
    • Web content articles, primarily for site’s Help Center, but other aspects of our website as well
    • Digital and mobile UI/UX
    • Design validation and customer research
  • Accountable for management of short and long form content creation; articles, whitepapers, infographics, etc.
  • Helpful to understand marketing and sales writing, contributing as appropriate.
  • Contribute to a rich and timely editorial calendar.
  • Basic SEO understanding, content categorization, and structure, content development, distribution, and measurement.
  • Writing that is consistent with our brand voice, style, and tone.
  • Content optimization is ongoing and happens regularly.
  • Work closely with product team, including designers and product management, as well as marketing and corporate comms teams to drive brand narratives and further company objectives.
  • Drive content success, using analytics to track and measure results, gather insights, and optimize content for conversion and customer satisfaction.
  • Seek open communication, welcome information sharing, request input from others and value diverse viewpoints.



Required Skills & Abilities

  • High integrity, energy and positive attitude in a fast-paced environment.
  • 5-7 years working as a writer/editor.
  • Bachelor’s degree with an emphasis on communications, marketing, and business or equivalent working experience.
  • Experience creating content for the web and/or mobile.
  • A digital mindset that understands how people seek, find, consume, process, and share information is required.
  • Focus on intersection of customer desire and business impact, and understand how to connect the dots between great messaging, measurement and metrics. The ability to successfully advocat for the audience—generally our customers—while also delivering for the business is critical.

Preferred Skills & Abilities:

  • Financial services and mortgage-experience helpful.
  • Experience with Wordpress, Google Analytics and the top social channel.
  • Understand how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads, and​ sales.​

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016760

Job Category:

Marketing & Communications

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Line of Business:

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Mr. Cooper, the consumer brand for Nationstar Mortgage Holdings Inc. (NYSE: NSM), is looking to add an experienced writer to the product team. Our people are focused on creating content that captures and engages the audience and helps them make better decisions. Relevant, interesting, timely and meaningful are all ways that we should be able to describe the end product.
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