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Manager Contract Recovery

Location: Lewisville, TX, United States
Req ID: 016965

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Under the direction of senior management, the Contract Recovery Manager will lead a team of specialists focused on the review of loss analysis and contract recovery specialist’s quality in performing their daily job functions.

ESSENTIAL JOB FUNCTIONS

  • Review all existing and future contracts for Servicing and identify all opportunities and requirements to assign losses back to third party.
  • Build and implement process for servicing organization to report and track all potential recoveries.
  • Draft and track all correspondence necessary to request recovery items.
  • Respond to calls or correspondence from attorneys, third party vendors, government agencies and other Servicers.
  • Prepare summary statements and presentations to senior management related to large-dollar outages or persistent issues.
  • Work with in-house counsel when appropriate to determine escalation path for unresolved items.
  • Support Repurchase group within Acquisitions to resolve Servicer discrepancies.
  • Prepare and maintain monthly management reports detailing the roll-forward and chance of recovery of each loss recovery item, reports to be reviewed by the EVP, Servicing.
  • Document process gaps that are resulting in opportunities for losses
  • Provide tracking reports to management to show status of outstanding recovery efforts.
  • Ensure that proper departmental controls are in place and adhered to as required by various regulatory requirements.
  • Document procedures in detailed and summary form for internal and external audiences.
  • Recruit, interview, and hire staff for the Contract Recovery team.
  • Responsible for training, development, and performance evaluation of all staff members on the team.

KNOWLEDGE, SKILLS, ABILITIES

  • 2+ years of government mortgage servicing experience is required
  • 2+ years of recent residential mortgage servicing experience as a team manager/supervisor preferred.
  • Thought Leadership: Make Sound Decisions, Act Strategically, Use Financial Data, Think Creatively.
  • Results Leadership: Build Customer Relationships, Manage Execution, Show Drive and Initiative, Manage Plans and Change, Build Support.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016965

Job Category:

Servicing

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. Responsible for reviewing contracts, identifying all potential bill-back items and recovering or minimizing losses associated with Servicing activities including Claims and Repurchase.
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