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Field Service Associate Sr (Remote Opportunity)

This job posting is no longer active.

Location: No City, TX, United States
Req ID: 016953

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

The Field Services Sr Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity, helps analyze market opportunities and develop strategies to achieve department objectives that align with overall company objectives.  The Field Services Associate Sr will also develop strategies to retain the highest quality vendor network and collaborate with internal departments to ensure vendor and client compliance requirements are met.

********This position can be located anywhere in the continental U.S.*********

Duties and Responsibilities

  • Makes day to day decisions to continue, expand, or reduce contractual relationships with vendors
  • Create, maintain and grow relationships with vendors in markets
  • Primary point of contact for communication with vendor market network
  • Regulation, Investor, or internal process changes
  • Licensing/local code
  • Capacity/Skills/Territory
  • Reporting
    • Analyze monthly/state trends
    • Vendor volume
    • Vendor service level report
  • Collaborate with internal departments to confirm vendor compliance with department requirements
  • Responsible to ensure appropriate vendor coverage for each market
  • Provides regular status updates, reports to management, and recommends process improvements
  • Perform property level/field performance evaluations to identify areas of improvement opportunities related to performance, VGM opportunities and internal process improvements
  • Handle internal/external escalations with both clients and vendors
  • Provides direction to non-exempt employees according to established policies and management guidance
  • Goal is to achieve client performance expectations by fulfilling orders within the outlined SLA’s

Preferred Knowledge, Skills, and Abilities

  • ​Proficient with Microsoft Office Suite (Outlook, Excel, Word)
  • Typing at least 40WPM
  • 1+ years of Salesforce experience (preferred)
  • Self-directed and motivated
  • Excellent verbal and written communication skills, phone, and email etiquette
  • Fluency in online and web applications
  • Able to perform auditing functions for work flow and reporting
  • Able to prioritize and manage work flow to meet deadlines
  • Able to think critically and problem solve at a fast pace
  • Able to distinguish between loan, investor, and client types and individual requirements
  • Able to read, retain, and communicate complex process flows and procedures
  • Able to identify the client’s perspective, assess situations, and formulate appropriate responses to satisfy client requirements
  • Field Services experience preferred

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

016953

Job Category:

Xome

Primary Location City:

No City

Primary Location Region:

Texas

Primary Location Postal Code:

77027

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Pay Range: $36,000.00 - $43,000.00 - $50,000.00

Summary

The Field Services Sr Associate reviews and documents the status and condition of residential properties and relays the information to the proper servicing entity. Helps analyze market opportunities and develop strategies to achieve department objectives that align with overall company objectives. Develop strategies to retain the highest quality vendor network. Collaborate with internal departments to ensure vendor and client compliance requirements are met.
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