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2022 Summer Intern Program – Technical Associate Intern (Xome)

Location: Dallas, TX, United States
Req ID: 017087

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

 Mr. Cooper Group's summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper Group's collaborative culture. Spend your summer at Mr. Cooper Group and gain a career where you can make a difference! Our summer internship program begins in June 2022 and ends August 2022. 

 

Mr. Cooper Group prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Mr. Cooper Group roles, including this role, have temporarily moved to work at home. When Mr. Cooper Group returns to normal operations, this role mayreturn to the assigned onsite work location or operate on a hybrid model (remote and on-site) dependent on the team. 

 

The Xome Technical Associate Intern will have the opportunity to gain front-line experience and exposure to leading and emerging technologies. The selected candidate will directly engage and provide support to end users to solve problems real-world problems across a wide range of technical topics.  

 

Roles and Responsibilities 

  • Provides technical support to users including account creation, onboarding, password resets, addressing support requests 

  • Helps avoid challenges by monitoring the support ticket queues and triaging and escalating where appropriate 

  • Remotely assisting users with support needs and ticket documentation 

  • Identifies, researches, and resolves technical problems 

  • Responds to telephone calls, email and personnel requests for technical support 

  • Documents, tracks and monitors the problem to ensure a timely resolution 

 

Basic Qualifications 

  • Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university or have graduated within one year of start date (June 2022) 

  • Majoring in a technology-related degree  

  • Strong interpersonal communications (written and oral) skills 

  • Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future)   

 

Preferred Qualifications 

  • Strong organizational skills and ability to manage competing priorities 

  • Ability and desire to work independently in resolving technical issues 

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017087

Job Category:

Administrative Services

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Information Technology

Additional Posting Location(s):

Chandler, Home - Texas, Lake Vista 1 - Lewisville TX, Lake Vista 3 - Lewisville TX, Lake Vista 4 - Lewisville TX, Santa Ana, CA

Alternate Requisition:

No

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