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Executive Principal/VP, Product Management

Location: Lewisville, TX, United States
Req ID: 017151

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Executive Principal, Product Management will help transform how Mr. Cooper accepts, processes and applies payments across all our customer channels. This is an officer-level, hands-on individual contribution position. In this role you will oversee the end-to-end payment journeys, survey the market landscape for viable new innovative ideas to drive the digital transformation. You will become and serve as the subject matter expert on every aspect of how payments work, what systems are involved, reporting metrics around customer behaviors, payment types, volumes and performance as well as drive our payment features roadmap across all touch points. 


  • Assess new transformational ideas/projects submitted by business partners, channel owners and product managers throughout the business for the impacts these projects may have on the business by driving or assisting to build out cost benefit analysis cases, feasibility (time-cost estimates) and a strong point of view on the opportunity. 

  • Collaborate with internal and external stakeholders to develop and maintain the digital product roadmap, and present to company leaders, clients and other stakeholders 

  • Develop functional specifications, diagrams, and use cases to define the platform and product enhancements and conduct usability studies to insure the effectiveness of products. 

  • Work with cross functional teams to design the user experience, project scheduling, and interaction with development teams to complete desired projects. 

  • Work with internal and external stakeholders to launch products and enhancements insuring they operate effectively and meet project objectives. 

  • Work with the marketing team to create materials to promote our solution and value proposition. 


  • You are curious, driven and have proven experience collaborating with product managers in a cross functional setting to define requirements. 

  • You are comfortable with imperfect information. You embrace the process of working incrementally and iteratively to define, own and deliver an awesome product. 

  • You are comfortable working in a (highly) regulated industry and are prepared to do the necessary work to meet legal and compliance requirements without compromising customer experience.   

  • You are able to prioritize work and effectively manage to deadlines. 

  • You should be passionate about product ownership and live and breathe the user experience, as well as have exceptional written and verbal communication skills, with the backbone and tact to gain team buy-in and drive collaboration. You should also have an outstanding track record of delivering high-quality solutions on time. Being meticulous and detail-oriented, ensuring that compliance and branding standards are adhered through in every stage of the SDLC is an important component of this role as well.


  • Qualified candidates have a very strong product management / ownership background with demonstrated expertise (7-10+ years’) in working with customers to deliver world-class technology solutions. 

  • Candidates should have 7-10+ years’ prior experience in agile software development environments and should be comfortable working in cross-functional teams with developers, designers, etc. 

  • Domain/Industry knowledge of the real estate and mortgage industry is a plus. Will consider personal experience in the industry, but professional work experience is preferred. 

  • Bachelor’s degree or equivalent work experience required. Master’s degree is considered a plus.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



Directs a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends.
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