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Executive Principal/VP, Product Design

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Location: Lewisville, TX, United States
Req ID: 017041

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Ready to be a Cooper too? This might just be right up your alley!

Are you an experienced Product Design Strategist passionate about creating great digital products or businesses? Do you want to drive positive change in the mortgage industry? If so, Mr. Cooper Home Loans wants to hear from you. We’re the largest non-bank mortgage servicer in America, with a lean in-house Product team that functions like a nimble startup.

We believe that delivering products and experiences that delight our customers is both art and science and to do it well requires talented and passionate team members who have the ability to be conceptual yet critical thinkers. This includes bringing innovation and new products to the portfolio of products, ensuring current and future products align with the organization's strategic goals and objectives.

The Product team at Mr Cooper is at the forefront of this effort, creating user-friendly digital solutions for the millions of homeowners Mr. Cooper serves—whether it is via our website, mobile app, or exciting new innovations on the horizon. We’re powered by an Agile work process, building products that make homeowners’ lives easier and keep our business strong.

We are looking for Product Strategist that can help accelerate our digital transformation. This is an hands-on individual contribution position.  This person will assess the market landscape for viable new innovative ideas to drive the digital transformation.

Here are some specifics about the day-day activities in the role:

  • Create awesome product designs for innovative ideas based on the market landscape
  • Work with Product Managers, SMEs and Stakeholders across all phases of product initiation, elaboration and execution in a fast paced Agile and Digital environment.
  • Communicating ideas for creating world-class digital experiences
  • Working directly with business and product stakeholders to understand our existing market landscape
  • Performs other duties as assigned/needed as outlined by management

Key traits for a successful candidate are:

  • You are comfortable with imperfect information. You embrace the process of working incrementally and iteratively to define, own and deliver an awesome product.
  • You are curious, driven and have proven experience collaborating with product managers and SMEs in a cross functional setting to define requirements
  • You are comfortable working in a (highly) regulated industry and are prepared to do the necessary work to meet legal and compliance requirements without compromising customer experience.  
  • You are able to prioritize work and effectively manage to deadlines.

Are you this person?  If so, we can’t wait to hear from you.  

Required Skills / Experience

  • At least 10 years of working of product design in an Agile/XP  environment.
  • Experience conducting, summarizing and analyzing industry and competitive research to call out trends and findings that impact our products and services as well as help form our roadmaps.
  • Ability to work collaboratively with others and navigate complex decision-making
  • Ability to collaborate well with engineers, business stakeholders and operations

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


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Alternate Requisition:



Directs a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, quality, test, marketing and distribution as the product(s) move through their lifecycle. Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products. Formulates and executes long-term plans for cost/profit control. Promotes use of new technologies and industry-leading trends.
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