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Offshore Processing Manager - Flash

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Location: Santa Ana, CA, United States
Req ID: 017332

Job Description


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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

No day will be the same, but some key responsibilities include:

  • Develops and implements process flows / policies & procedures along with reporting to ensure that Flash Manufacturing loan production and task completion meets company credit risk and quality guidelines as well as meeting established turn time SLA’s.
  • Maintains excellent quality and satisfaction scores in part through strong relations coupled with industry leading turn times.
  • Ensures groups in multiple locations are operating off the same “play book” at all times for consistency.
  • Ensures appropriate staffing levels are maintained and that all team members receive appropriate training & development to successfully discharge their job responsibilities.
  • Administers performance management of all personnel to include the development & implementation of position accountabilities, goals & performance metrics focusing on the maximization of business value and periodic performance reporting for all personnel.
  • Manages expenditures within budgeted levels while ensuring superior delivery. Manages task loan pipeline through use of pipeline reports and other tools to meet or exceed established turn time SLAs
  • Interacts with Mr. Cooper operations manager, company sales staff, and title companies on complex or unique issues and problems to effectively resolve.
  • All other responsibilities as assigned

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Primary Location City:

Santa Ana

Primary Location Region:


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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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Additional Posting Location(s):

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Team Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding and servicing. Team members will continually iterate to improve our processes, quality and automation, while strengthening our understanding of customers as well as servicing, sales, underwriting and funding to build deeper relationships. Team members share knowledge, raise ideas and support peers. Management and Operations: You are responsible for the overall leadership, management and direction for offshore employees in multiple locations. For Flash originations, these employees (Task Specialists) will be completing file data entry, prep for underwriting reviews, and data and document resolutions for Flash Manufacturing. You will have supervisory oversight of up 150 employees with multiple skill levels (Flash Fireworks, Prep for UW, Title Review and Resolution and others as defined). The role can be expanded in future to include Core Originations functions as needed. Mr. Cooper is going to a remote centric work environment so you will be working remotely and also have a specific office space in the Santa Ana Mr. Cooper location. The remote centric schedule will be determined by HR and the Reporting Manager.
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