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Sr. Principal Client Delivery

Location: Lewisville, TX, United States
Req ID: 017180

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Supports the Client Delivery Team portfolio managers as they implement and fulfill upon operational servicing issues, items and requests associated with Mr. Cooper sub-servicing clients, investors, and insurers.  Responsible for supporting the development of successful client relationships, as well as, driving a streamlined communication protocol with clients and internal Servicing, Business Development, Marketing, and Originations partners.

ESSENTIAL JOB FUNCTIONS

  • Supports the implementation of client requests and resolution of operational issues, which can range from custom report build outs, marketing strategies, servicing process changes, etc. Oversight of performance post-implementation, identification of issues and risks, and portfolio change management.
  • Effectively manage multiple high-visibility relationships by providing technical, functional, and process leadership to reduce loss and increase profitability for major sub-servicing clients and investors.
  • Acts as a liaison with other departments and outside agencies, including high-level staff such as directors, presidents, senior vice presidents Handles confidential and non-routine information and explains policies when necessary.
  • Leads and directs the work of others in collaborative & effective manner, including cross-functional strategy and plan development.
  • Monitors tracking and performance monitoring mechanisms, as necessary, to keep management team apprised of operational activities. Maintain awareness of the mortgage industry and make recommendations to management as appropriate.
  • Drive the development of the brand loyalty and implement policy, procedure, and atmosphere to support corporate goals, including excellent customer service and borrower focus.
  • Provides mentoring/assistance to teams, project teams and coworkers where sub-servicing clients and investors are involved/impacted.
  • Ensure compliance with agency, State, Government, and company guidelines and laws.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

  • Bachelor’s degree preferred
  • 10+ years of experience preferred.
  • Strong written and verbal communication skills
  • Superior organizational skills
  • Excellent problem-solving skills
  • Thought Leadership: Make Sound Decisions, Act Strategically, Use Financial Data, Think Creatively
  • Results Leadership: Build Customer Relationships, Manage Execution, Show Drive and Initiative, Manage Plans and Change, Build Support
  • People Leadership: Engage and Inspire, Build Talent, Promote Collaboration, Demonstrate Agility

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017180

Job Category:

Account Management

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Supports the Client Delivery Team portfolio managers as they implement and fulfill upon operational servicing issues, items and requests associated with Mr. Cooper sub-servicing clients, investors, and insurers. Responsible for supporting the development of successful client relationships, as well as, driving a streamlined communication protocol with clients and internal Servicing, Business Development, Marketing, and Originations partners.
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