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Executive Support Technician

Location: Dallas, TX, United States
Req ID: 017329

Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Executive Support Technician assists Executive staff and Executive Admins with technical support of desktop computers, thin clients, applications, and related technology. The position utilizes one-on-one consultancy to Executive staff and requires independent analyses, communication, problem solving and the ability to work with minimal supervision.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. This is an on-call role. Technicians must be willing to assist the Executive team after hours and on weekends.

Roles and Responsibilities:

Dedicated support for Executives and Executive Admins for IT related issues, including:

  • PCs (Windows and Mac)
  • Proficiency with Apple Device management (JAMF)
  • Laptops (Windows and Mac)
  • Mobile Devices (phones, tablets)
  • Video/Audio Conference support
  • Office 365 Applications
  • Evaluate new hardware/software/services in the executive space, including participation in pilot programs for new technologies
  • Thrives in a fast-paced environment where quick, decisive, and effective solutions are provided daily.
  • Interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Core Competencies:

  • High school diploma or equivalent required.
  • Proficiency with JAMF for Apple Device management. Must be able to create or adjust policies as needed to support the Executive team.
  • 2+ years of Executive or End User support experience

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017329

Job Category:

Information Technology

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Information Technology

Additional Posting Location(s):

Alternate Requisition:

No

Summary

The Executive Support Technician assists Executive staff and Executive Admins with technical support of desktop computers, thin clients, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Executive staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.
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