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Sr Principal Content Manager

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Location: Lewisville, TX, United States
Req ID: 017411

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Job Description

You are a content expert (not a guru, ninja, priestess, or Jedi). UX/UI copy, articles, posts, infographics, video—everything from headlines to white papers. You can lead a team. You know how to build and manage systems and processes that improve our work and deliver value to both customers and the business. You are comfortable working in a complex financial services business and real estate. And you are a quick study of the arcane and frequently changing rules, requirements, and general nature of the highly-regulated mortgage servicing and financial product industry. You deeply understand connected human experiences—how to create and use products that promote understanding and facilitate efficient use of web and mobile platforms to achieve customer needs and business goals.

You are a strategic thinker, a leader who can articulate a vision, develop comprehensive plans, and manage execution, but who will also dive into the details and produce the work.

In this role, you’ll get to lead the build out of the content marketing strategy from the beginning and help shape it as it comes to life. You’ll also help build and manage a small, highly effective team of writers. As a key part of the marketing team at Xome you’ll work very closely with our product team to ensure that our content is clear, accurate, and engaging. All of it. You’re likely editing this job description as you read it. Which is awesome. You will be responsible for ensuring that our content is optimized for search and also performs well, making it easier for people to learn about real estate investing and build their real estate investment portfolio through our website and mobile applications. And you’re cool with the Oxford comma. You don’t have to love it, but you will be responsible for making sure we use it consistently, along with other styles and precise technical copy.

Note: This role will be responsible for helping lead the build out our content management function for the company, and will need to be able to drive strategy and also create the content.

Key Responsibilities

  • Manage the development and build out of our content strategy, providing effective leadership that supports ongoing engagement and helps the organization meet its business goals
  • Help write, refine, and deliver briefs
  • Establish and maintain communication priorities aligned with our company vision and that meet the needs and desires of our customers online
  • Assist in development and ongoing analysis of broader product and marketing communication strategy
  • Lead content development and management across digital/mobile products, ensuring that content is clear, accurate, engaging, relevant, search optimized, and compliant with legal and regulatory standards
  • Coordinate messaging, content, and strategy across broader Xome stakeholder teams. This will include, among other responsibilities:
    • Participating in communication coordination groups;
    • Meetings with business stakeholders to understand general real estate and real estate investment property types, as well as technical details related to our industry.
  • Establish and lead effective quality control protocols for content, including reviews, editing and other guidance to ensure that work is clear, accurate, relevant, and consistent with established styles
  • Help manage legal and compliance approval process, including presentation, as appropriate
  • Build and manage the creation of a company blog, including article creation and updating, posting, owning content inventory, reviewing performance, and recommending changes in design and organization
  • Assist in implementing customer research and testing initiatives, including performance of copy
  • Design and manage systems to efficiently review existing content, identifying gaps, and otherwise syncing copy and other assets across touchpoints to deliver increasingly valuable customer experiences
  • You will consistently promote a diversity of thinking and experience, ensuring that our work is inclusive and that we respect the fundamental human dignity of every person. This includes customers, other Xome employees, and members of the community

Experience, Knowledge, Skills, and Abilities

  • 10+ years of experience working with product, UX, marketing, or related technical content
  • Previous leadership experience, preferably management of design team or other similar group that blends technical expertise with customer-centric creative approach
  • Strong grasp of connected customer experiences—including experience design strategy and how content supports broader digital and mobile applications
  • Experience in agile software development and knowledge of key principles of customer-centric design
  • Exceptional communication skills, both written and verbal. The ability to write (and evaluate the work of others) concisely, with clarity on complex financial topics is essential.
  • Ability and willingness to effectively challenge assumptions, advocating for a greater understanding and better overall experience. This includes presenting the work internally and externally with key stakeholders.
  • Highly organized, with ability to create, manage, and improve systems for tracking all aspects of content creation, review/approval, and ongoing management
  • Experience in real estate and financial services—particularly in the mortgage servicing industry, is preferred.
  • Bachelor’s degree or higher, with emphasis in English, Writing, Communications, Design, or related field required.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Marketing & Communications

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Primary Location Country:

United States of America

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