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Desktop Technician

Location: Lewisville, TX, United States
Req ID: 017475

Job Description

Description

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WHO WE ARE

We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Required Skills:

  • Able to handle multiple projects. Someone who has dealt with various aspects of desktop support in multi-tiered support environment

  • Imaging/configuring computers/workstations, mobile devices (Android/iOS)

  • Provision, install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, & software.

  • Experience with multi-function printing/scanning devices, presentation equipment, various software, and other products in order to deliver required desktop service levels

  • Supporting customers, on-site and remotely.

  • Experience with remote support tools, e.g.: Teamviewer or similar.

  • Excellent customer service and analytical skills. Able to interact with standard users as well as executive-level users

  • Handling of various equipment, inventory, asset tracking

  • Experience with IT Ticketing software, ServiceNow expertise preferred.

  • Person in this position needs to move around the office, may need to position self under desks or workstations, as well as move/transport/lift computer equipment up to 50#

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017475

Job Category:

Information Technology

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Santa Ana, CA

Alternate Requisition:

No

Summary

Responsible for providing in-house technical PC hardware and software support for associates located in US and India. Will respond to user calls/trouble reports and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it.
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