Join our Talent Network
Skip to main content

Sr Contract Recovery Specialist

Location: Lewisville, TX, United States
Req ID: 017584

Job Description

Description

When you click 'Apply', you will need to click on 'Create Account'.  By creating an account, you will be able to view your applications and their statuses.  Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Senior Contract Recovery Specialist is responsible for reviewing contracts, identifying all potential bill-back items and recovering or minimizing losses associated with Servicing activities including Claims and Repurchase.

ESSENTIAL JOB FUNCTIONS

  • Perform loss analysis for the Claims Department to determine why advances were not recovered on home mortgage foreclosures, DILs, and Short Sales.
  • Review and work closely with business units to gather necessary information and documentation in order to file a claim on errors caused by a prior servicer or vendor.
  • Contract review/interpretation, drafting letters or responses to counter-parties will be majority of position.
  • Solid understanding of contract and PSA language and interpretation.
  • Conduct meetings with counter-parties and lines of business as needed.
  • Perform analysis of all LSAMS transactions relating to advances and expenses on zero UPB loans and reconcile to all Claim funds and Third Party funds received.
  • Experienced in all claim types within the Loss Recovery department.
  • Specialist makes c/o decision based on recoverability.  If recoverable from 3rd party, pursue claim.  If not, added to c/o list.
  • Preliminary review of incoming submissions from internal business units in a SharePoint environment.
  • Create formal write up for each claim submission.  Will include explanation and timeline of events, contractual breach, and summarize Nationstar's position regarding loss and responsibility.
  • Review and research offshore team inquiries related to information provided or documentation required to support a claim.
  • Prepares summary statements and presentations to senior management related to large-dollar or persistent issues.
  • Daily utilization of excel and access database to track and reconcile recovery efforts and create adhoc reporting as needed.
  • Monitor offshore agent productivity reports.
  • Demonstrates the ability to direct the work of others. Understands the business and uses information to make cost-effective decisions
  • Ability to recognize and escalate issues and/or work through claims that are at an impasse.
  • Conduct weekly quality control reviews for offshore team.
  • Analyze monthly offshore report to identify issues and / or errors.
  • Conduct continuous training sessions with offshore personnel targeting trouble areas.
  • Provides training and quality control support to team members.
  • Special high visibility projects as necessary.

KNOWLEDGE, SKILLS, ABILITIES

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Must possess a solid understanding of the overall mortgage servicing process.
  • Knowledgeable of Contract Law.
  • Familiar with litigation guidelines on a state by state basis.
  • 5 years of mortgage servicing, origination or the financial industry experience preferred.
  • J.D. degree or para-legal certificate preferred, admittance to practice not required.
  • Good written, verbal, interpersonal, presentation skills.
  • Working knowledge of LPS, LSAMS (AS400), Remedy, AMN, Vendorscape and QCIM.
  • Ability to communicate among technical and non-technical employees, and process orientation skills.
  • A customer driven approach and solid customer management skills.
  • Ability to work autonomously and under pressure.
  • Ability to multi-task, be highly organized, and work independently
  • Ability to identify problems and apply creative solutions
  • Ability to be a point of contact and guide team members
  • Ability to work with no supervision.
  • Foreclosure Title and Litigation experience a plus.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017584

Job Category:

Servicing

Primary Location City:

Lewisville

Primary Location Region:

Texas

Primary Location Postal Code:

75067

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

The Senior Contract Recovery Specialist is responsible for reviewing contracts, identifying all potential bill-back items and recovering or minimizing losses associated with Servicing activities including Claims and Repurchase.
Share: mail

Similar Jobs

Product Integration

Lewisville, TX, United States
Servicing

FLoD Analyst II

Lewisville, TX, United States
Servicing

Customer Service Associate I ($1000 Sign-On Bonus)

Lewisville, TX, United States
Servicing

Property Preservation Manager

Lewisville, TX, United States
Servicing

Sr Contract Recovery Specialist

Lewisville, TX, United States
Servicing

Reporting Analyst II

Lewisville, TX, United States
Servicing

Customer Service Associate I ($1000 Sign-On Bonus)

Lewisville, TX, United States
Servicing

Sr Product Analyst- CMOD

Lewisville, TX, United States
Servicing

Sr. Principal Client Delivery

Lewisville, TX, United States
Servicing

Business Operations Analyst II

Lewisville, TX, United States
Servicing

Dialer Administrator

Lewisville, TX, United States
Servicing

Interested in working for Mr.Cooper?
Take the first step by joining our Talent Network today!

Sign me up!