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AVP Internal Communications

Location: Dallas, TX, United States
Req ID: 017413

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

AVP, Internal Communications 

Team: Corporate Communications 

Reporting to: SVP, Corporate Communication 

The Company: 

Mr. Cooper Group Inc.(NASDAQ: COOP) provides quality servicing, origination and transaction-based services related principally to single-family residences throughout the United States with operations under its primary brands:Mr. Cooper®andXome®. Mr. Cooper is one of the largest home loan servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Xome provides technology and data enhanced solutions to homebuyers, home sellers, real estate agents and mortgage companies. 

The Team: 

The Corporate Communications team is a collaborative group, working and engaging with partners from every area of the organization to deliver impactful external and internal messages. A bias toward action, meticulous attention to detail, and a forward-thinking mindset, coupled with a collaborative spirit and the ability to handle multiple projects and priorities, are what makes this group so effective. A role on this team will require expertise in employee communications, executive messaging and change management. 

Role and Responsibilities: 

  • Help develop and drive an integrated internal communications strategy to support change management efforts, including mergers and acquisitions and Future of Work, and promote thought leadership opportunities by partnering closely with the External Communications teammates as well as business and functional partners. 

  • Design, implement, and evolve an employee communications strategy that will ensure the teams have the content, information, and knowledge they need, when they need it. 

  • Manage existing internal communication channels, including leadership calls, weekly newsletters, along with ad hoc company-wide updates and announcements, all with goal of building trust through transparency.  

  • Work closely with our Executive Leadership Team and the HR Business Partners to advise on messaging, approach and execution strategy to help them achieve desired business outcomes. 

  • Partner with the key stakeholders from across the organization to thoughtfully shape and introduce the company’s approach to Future of Work as we emerge from our “remote-only” phase during the pandemic.  

  • Utilize our internal communications platform, messaging architecture and best practices to build and scale compelling team member experiences that drive dialog, shape culture, and build community. 

  • Leverage listening tools, analyze insights, and produce communications reports that inform ongoing communication strategies. 

To be successful in this role you’ll have: 

  • Bachelor’s degree in English, Journalism, Communications, Organizational Change, or equivalent career experience. 

  • Minimum of 10 years proven success guiding strategy and execution of integrated internal communications campaigns that inform and delight employees. 

  • Ability and confidence to influence senior leaders on strategy, messaging, and engagement opportunities that drive trust and transparency. 

  • Exceptional written and verbal communication skills as well as business acumen and change management background. 

  • Fantastic project management and interpersonal skills. 

  • Resourcefulness and self-motivation to independently prioritize shifting workloads in a high growth, ever-changing environment. 

  • Proven leadership capability and ability to work cross-functionally. 

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Alternate Requisition:



Responsible for the planning and implementation of all corporate internal communications programs and news/information channels targeting worldwide employees. Ensures effective organizational communications strategies and tactics to lead cultural and/or business change and build employee awareness and commitment. Develops and administers communication policies and procedures consistent with company strategic direction. Utilizes knowledge of latest communications technologies and tools to execute communications strategies to multiple audiences and cultures through electronic, print and face to face approaches. Serves as a strategic partner to internal clients, providing communications counsel and support.
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