Location: No City, TX, United States
Req ID: 017635
We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.
At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.
Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!
This position is responsible for managing all client relationship support for the Affinity and Data Services business unit. Business units focus is on building real estate data products either through SaaS offerings or data outputs. Responsibilities include, but are not limited to, creation and facilitation of weekly and monthly business reviews which will include creating, providing and presenting recurring/ad hoc reporting and presentations to the client and Sr. Management. Lead initiatives to increase market share by collaborating with the Xome Business Development team to design and deliver sales presentations for potential new clients and increase wallet share with existing clients. Additional responsibilities include the support of new and existing clients through daily interaction via phone and email or ticketing system, client site visits, account or technical problem resolution, and support the completion of Request for Proposals (RFPs), and onboard new clients into production. Position involves collaboration between Operations, Product, and technical teams.
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FUNCTIONAL JOB COMPETENCIES
EDUCATION / EXPERIENCE REQUIREMENTS
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Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:017635
Job Category:Account Management
Primary Location City:No City
Primary Location Region:Texas
Primary Location Postal Code:77027
Primary Location Country:United States of America
Line of Business:
Additional Posting Location(s):
Alternate Requisition:NoPay Range: $66,500.00 - $83,000.00 - $100,000.00
SummaryThe Principal, Client Relations will be responsible for retention and growth of our client base through individual efforts and efforts of the Affinity and Data Services team, building strong client relationships, and being the expert on Xome's products and the industry to proactively guide and consult with clients.