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Location: Santa Ana, CA, United States
Req ID: 017874
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
What is FLASH Manufacturing?
Your team. Flash Manufacturing is a new fulfillment process using a state-of-the-art workflow system, BOSS Director. We are pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. We are reimagining data integration, workflow prioritization, task specialization and workforce optimization to drive down cycle times and costs while delighting our customers.
Team Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding. Team members will continually iterate to improve our processes, quality and automation, while strengthening our understanding of customers as well as sales, underwriting and funding to build deeper relationships and improved quality. Team members share knowledge, raise ideas and support peers.
Operations and Innovation: You are responsible for completing title, vesting and clear to close review and resolutions via workflow-based tasks for Flash Manufacturing. We want innovative people who can think outside the box and not be afraid to provide feedback to management on needed improvements.
No day will be the same, but some key responsibilities include:
Using Boss Director, a workflow-based proprietary system, complete title tasks or other tasks as assigned using linked step by step desktop procedures.
Retrieve, review and upload necessary documents to multiple systems as required.
Validate and rectify the details on loan files. Attention to detail is critical.
Enter data into Encompass and BOSS Director to complete tasks.
Escalate title issues to Core Processor using clear communication protocols.
Perform quality review tasks for peers to ensure above average quality completion per established metrics.
Constantly learn and improve from established feedback to complete tasks correctly and in a timely manner.
What’s in it for me?
A lot, in our opinion. We hope you are excited as we are…
Opportunity to help shape and build a core business unit from the ground up
Opportunity break into the mortgage industry if this is new to you.
Career growth opportunity – this is a chance to build a new design thinking skillset with ongoing coaching, on-the-job learning, mentoring, management career path
Aggressive paid vacation, bonding leave, company paid holidays and we even get paid time off to volunteer
Medical, Dental, Vision, 401K Match, flexible spending accounts for childcare and health care
Pet Insurance for your furry family and friends
Hybrid Work Model Eventually (Full Remote currently with Covid restrictions)
Student Loan Debt Repayment program
Reimbursement available for educational expenses
Contests – fun, engaging contests to reward our team
Who We’re Looking For
Growth-Minded – you are eager to learn and believe you will expand abilities through effort, hard-work and overcoming setbacks
Resilient – you embrace challenges and exhibit unmatched work ethic and perseverance
Optimistic – you lead with positivity in embracing new experiences even in the face of resistance or setbacks
Driven – you are highly motivated to reach individual and team goals; you thrive in fast-paced environments and can remain composed under pressure
Strong relationship management ability and interpersonal skills
Aptitude for problem solving with multiple systems and scenario.
Exceptional communication skills, both written and oral
Prioritization - able to prioritize tasks in fast-paced environment
Foundational professional skills: organizational skills and attention to details, technical proficiency (MS Office, general software + tech skill), comfort with numbers and calculations
Financial knowledge including familiarity with mortgages
Responsible Work Ethic: you take responsibility for tasks and decisions; responds to objectives and measures; implements change based on management feedback, provides robust input into feedback loops.
Experience & Qualifications
Demonstrated growth in a past role that challenged you to learn new behaviors and/or acquire new skills.
More than two years of professional experience. Mortgage (especially title review experience), banking or financial experience highly preferred.
Familiarity and knowledge of agency and government loan programs and guidelines is a plus.
Excellent computer skills required including proficiency with originations systems and Microsoft Office products. Encompass experience is a plus.
College/University or vocational education is desired.
Ability to pass a background check, credit check and drug screening.
Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:017874
Primary Location City:Santa Ana
Primary Location Region:California
Primary Location Postal Code:92705
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Origination
Additional Posting Location(s):Chandler
SummaryTeam Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding. Team members will continually iterate to improve our processes, quality and automation, while strengthening our understanding of customers as well as sales, underwriting and funding to build deeper relationships and improved quality. Team members share knowledge, raise ideas and support peers. Operations and Innovation: You are responsible for completing title, vesting and clear to close review and resolutions via workflow-based tasks for Flash Manufacturing. We want innovative people who can think outside the box and not be afraid to provide feedback to management on needed improvements.