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Escrow Sr Associate

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Location: Irving, TX, United States
Req ID: 017706

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Responsible for maintaining escrow accounts administered by the loan servicing group in accordance with the Real Estate Settlement Procedures Act (RESPA), Housing and Urban Development (HUD), and Federal Housing Authority (FHA) guidelines.
Ensures that real estate taxes for loans in the mortgage servicing portfolio are researched timely and correctly. Assists with tax payment functions based on processing demands and provides support for and management of the Tax Vendor. The senior role will support processes that require a higher skill set and responsibilities with greater priority.

  • Work directly with internal business partners and the Tax Vendor to review, research and resolve issues related to property taxes, including problems with tax collectors and title companies
  • Provides assistance with tax service payment and exception files
  • Assists with error resolution and customer complaint tracking
  • Run and review reports to identify and resolve issues with missing legal descriptions, discrepancies, lien changes or duplicate tax IDs, and perform quality control testing of key vendor performance metrics
  • Ensure accurate loan boarding of tax information, new tax payees, billing and letter codes and audit tax information to ensure data integrity between internal systems and tax vendor systems
  • Review and process funding for penalty liability claims
  • Assist with tax refund processing, research/resolve tax inquiries from consumers, internal departments, and/or audits
  • Respond to inquiries received through consumer calls, correspondence, and emails related to taxes in accordance with investor guidelines.
  • Request/monitor approvals to pay taxes on loans with disbursement stops
  • Processing of all incoming faxes and mail.
  • Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established the company, investors, state and federal regulatory authorities, and local ordinances.
  • Support the daily review and resolution of Open Items
  • Participate in business and client discussions as needed
  • All other duties as assigned.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

  • High School diploma or GED required; college coursework preferred
  • 3 years of financial industry experience, preferably in loan servicing. Taxing authority, mortgage loan processing/closing, accounts payable, accounting clerk, or banking clerk experience or similar roles may be acceptable or an equivalent combination of education and experience
  • Intermediate knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to property taxes
  • Ability to work effectively as part of a team.
  • Ability to work independently, successfully prioritize and meet deadlines
  • Determination to resolve items correctly/timely, inquisitive, problem-solver, have analytical mind-set, and organizational skills
  • Excellent verbal and written communications skills required. Great attitude and customer service skills. Have the ability to build relationships with the Tax Vendor, clients, and business partners alike.
  • Strong organizational and time management skills; uses time effectively; ability to work in a fast-paced, deadline-driven environment required
  • Intermediate accounting skills required
  • Proficiency in data entry, Microsoft Word, Excel, PowerPoint and Outlook required

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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Additional Posting Location(s):

Lake Vista 4 - Lewisville TX

Alternate Requisition:



Essential Functions: • Perform audit functions for tax, insurance or escrow analysis functions • Review reports and make corrections to exceptions as identified • Work with tax or insurance vendors to ensure processing accuracy • Ensure that escrow analyses are completed timely and accurately…or… • Ensure that real estate tax payments are made timely and accurately on behalf of our customers…or… • Ensure that homeowner’s insurance payments are made timely and accurately on behalf of our customers...or… • Ensure that hazard claims proceeds are disbursed to our customers in compliance with investor guidelines • Operating efficiently within the Mr. Cooper Operating system a key requirement of the Escrow functions • Collaborate with team members on reasons for exceptions and ensuring that exceptions are resolved • Provide oversight for functions that vendors perform • Complete or assist in the completion of all audit tasks for internal processes or vendor managed processes Requirements: • A high school diploma or state accepted equivalency is required. Graduation from a 4-year college or university with major course work in a related discipline is preferred. • Basic understanding of Microsoft Word and Excel • Ability and desire to work with Mr. Cooper System • Escrow experience a plus
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