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Product Management Analyst II

Location: Chandler, AZ, United States
Req ID: 017694

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

A Product Management Analyst is a well-rounded individual and with a passion for customer service and most importantly, someone who can easily multi-task and maintain extreme attention to detail. This individual will administer a lead management system for all loan officers, managers, and administrators within the company. A Product Management Analyst understands how to report, identify, and pinpoint patterns and trends at any point of the process. He/she must excel at effective communication techniques and be equipped with advanced interpersonal skills as this position corresponds heavily with numerous departments internally and externally, including executive management.

Roles & Responsibilities:

  • Manage and maintain lead management system for entire Sales organization
  • Create, maintain, and monitor advanced lead distributions for various Marketing campaigns
  • Manage a help desk inbox
  • Create lead reporting for Marketing and Sales management
  • Report daily on lead flow, lead conversions, and provide lead vintage data
  • Work closely with IT on system changes/issues/maintenance
  • Manage all system setup requests for new MPs
  • Develop training material and teach Training Department how to train new hires on new features
  • Provide continuing education classes on system functions for seasoned MPs
  • Communicate changes and updates by providing detailed emails and training tips to users
  • Work closely with Marketing on understanding new Marketing campaigns and how changes will affect lead distribution and prioritization

Core Requirements:

  • Bachelor’s degree preferred
  • Strong analytical skills
  • Advanced in MS Excel
  • Basic skills in SQL
  • Familiar with mortgage lending terms and processes
  • Familiar with mortgage marketing campaigns
  • Computer literate with the ability to access multiple systems
  • Experience with Velocify or Lead Management System is a plus
  • 3+ years of related experience with a mid to large sized organization
  • Understanding of all sales and marketing channels
  • Must have sales and technical expertise to create solutions that meet business requirements
  • Understanding of the mortgage production work flow

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


Additional Posting Location(s):

Cypress Waters - Dallas, TX, Santa Ana, CA

Alternate Requisition:



Responsible for product planning and market research activities designed to increase product sales growth and expand market share. Ensures products are marketed within budget to obtain maximum profitability. Develops and implements strategic marketing policies and objectives. Evaluates and adjusts strategies to respond to changing and/or competitive markets. Identifies and maintains relationships with product partners, third party vendors, etc. Contributes to product development based on client needs.
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