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Sr. Business Operations Analyst

Location: Irving, TX, United States
Req ID: 017816

Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Your team. Mr. Cooper is pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. We are reimagining our fulfillment platform with data integration and automation, parallel, prioritized workflow, along with task specialization and workforce restructuring across sales and fulfillment to drive down cycle times and costs while delighting our customers. We strive to make the dream of homeownership a reality while automating the automatable.

No day will be the same, but some key responsibilities include:

  • Conducts user interviews to collect business and functional requirements.
  • Analyzes business, product and IT needs when translating them into proper system requirement specifications or use cases.
  • Documents business, functional and system requirements in a clear and concise manner that will provide clear definition of application functionality.
  • Demonstrates proficiency with prototyping methods as a key tool to communicate ideas with stakeholders and developers.
  • Formulates gap analyses of competing products and vendors.
  • Works with cross functional teams to design the user experience, project scheduling, and interaction with development teams to complete desired projects and insuring they operate effectively and meet project objectives.
  • Assists with QA, UAT and Post Production Validation to insure the quality and effectiveness of products and functionality.
  • Demonstrates proficiency in agile development methodologies and ability to transform use cases into the product backlog.
  • Other duties as assigned.

What’s in it for me?

A lot, in our opinion. We hope you’re excited as we are…

  • Opportunity to help shape and build a core business unit from the ground up
  • Career growth opportunity – this is a chance to build a new design thinking skillset with ongoing coaching, on-the-job learning, mentoring, and robust career path opportunities.
  • Competitive salary.
  • Aggressive paid vacation, bonding leave, company paid holidays and we even get paid time off to volunteer
  • Medical, Dental, Vision, 401K Match, flexible spending accounts for childcare and health care
  • Pet Insurance for your furry family and friends
  • Remote Centric Work Model Eventually (Fully Remote currently with Covid restrictions)
  • Student Loan Debt Repayment program
  • Reimbursement available for educational expenses

Who We’re Looking For

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Problem Solving: Uses rigorous data, logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Customer Focus:  Is dedicated to collaborating with the business, IT, legal, risk and compliance to achieve optimum results and products that stand the test of time; researches to get on the ground information and uses it for improvements in products and services;

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihood’s; can create competitive and breakthrough strategies and plans.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources

Integrity & Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and "actionable'’ positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly; is not afraid to take negative action when necessary.

Experience & Qualifications

  • Demonstrated grown in a past role that challenged you to learn new behaviors and/or acquire new skills.
  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Minimum of 5 years of business analysis and data analysis skills or similar experience.
  • SQL skills (expert level) required
  • Minimum of 3 years’ experience with Encompass Loan Origination System or mortgage / financial systems experience required. 
  • Familiarity and knowledge of agency and government loan programs and guidelines, processes and procedures a plus.
  • Excellent verbal and written communication skills
  • Excellent planning and task-tracking skills
  • Excellent analysis and assessment of business needs and cross-system impacts
  • Ability to pass a background check, credit check and drug screening.
  • Ability to travel as necessary to get projects completed (post Covid).

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

017816

Job Category:

Finance

Primary Location City:

Irving

Primary Location Region:

Texas

Primary Location Postal Code:

75063

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Origination

Additional Posting Location(s):

Santa Ana, CA

Alternate Requisition:

No

Summary

Team Learning and Culture: This role makes Mr. Cooper more efficient by innovating from the front lines through to funding. Team members will continually iterate to improve our processes, quality, and automation, while strengthening our understanding of customers as well as sales, underwriting and funding to build deeper relationships. Team members share knowledge, raise ideas, challenge the status quo and support peers. Business Analyst and Duties: This role serves as the liaison between the business unit, product team, and the systems development team. You define business systems requirements. You perform advanced planning of automation needs necessary to define business system project objectives This role is a doer role. Each day, you question why something is being done and then determine how to best achieve project objectives using data analytics and being an expert at our processes, product and procedures.
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