Location: Lewisville, TX, United States
Req ID: 017997
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
The Forecast Sr Analyst is responsible for tracking historical key business indicators to ensure accuracy of forecasted call volume and call handling metrics to assist in ensuring that proper staffing is in place and in support of operational process improvement initiatives. Additionally, this position is responsible for auditing and checking the accuracy of the forecasted call volume, scheduling of contact center staff resources, and working with the operations managers and supervisors to make intra-day adjustments in response to unanticipated variations in contact volume or staffing. Conducting analyses, producing daily reports and making recommendations to improve the performance will also be required.
ESSENTIAL JOB FUNCTIONS
KNOWLEDGE, SKILLS, ABILITIES
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:017997
Primary Location City:Lewisville
Primary Location Region:Texas
Primary Location Postal Code:75067
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Servicing
Additional Posting Location(s):
SummaryInterprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining. Designs, develops, implements and maintains business solutions.