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IT Systems Engineer

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Location: Carrollton, TX, United States
Req ID: 018063

Job Description


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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Mr. Cooper Group (MRCG) is seeking a motivated and passionate IT Systems Engineer to join our On-Prem Cloud Team.


  • Provision and deploy physical and virtual systems according to defined best practices in physical Data Centers.

  • Manage and monitor all installed systems and infrastructure

  • Install, configure, update and maintain system management tools and firmware

  • Proactively ensure the highest levels of systems and infrastructure availability

  • Maintain security, backup, and redundancy strategies

  • Write and maintain documentation for break / fix and change processes

  • Participate in the design of information and operational support systems

  • Provide 1st and 2nd level support

  • Liaise with vendors and other IT personnel for problem resolution

  • Must be available to work after hours and weekends as needed


  • 5+ Years of relevant technical experience

  • Experience with VMware vSphere administration and maintenance is mandatory.

  • Proven working experience in installing, configuring and troubleshooting Dell, Cisco and Nutanix server technologies.

  • Solid experience in administration and troubleshooting of Dell-EMC like storage systems

  • Solid experience in setup, administration and troubleshooting of enterprise backup solutions, e.g., Avamar, Networker, Data Domain, etc.

  • Solid experience in the design, administration and troubleshooting of Disaster Recovery systems and procedures (preferably Zerto).

  • Some cloud experience with AWS, Azure and Google Cloud Platform

  • Experience with monitoring systems like New Relic or Solarwinds.

  • PowerShell, Python or Bash scripting experience is a plus!

  • Must have solid networking knowledge (OSI network layers, TCP/IP, etc.)

  • Proficient ability to communicate effectively with others using spoken and written English

  • Ability to tackle projects and perform quality work with general supervision

  • Ability to learn new technologies on the fly and absorb knowledge quickly

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:


Job Category:

Information Technology

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Information Technology

Additional Posting Location(s):

Home - Texas

Alternate Requisition:



Responsible for designing and implementing information systems which will adequately support the enterprise infrastructure of the organization. Analyzes system requirements and ensures that systems will offer security and will be effectively integrated with current applications. Ensures that all systems are working at optimal levels and offers support to application development department regarding new technologies and system requirements. This candidate will work with on-shore & off-shore datacenter and infrastructure team members to support, maintain and modify our dynamic infrastructure.  They will be responsible for the server, storage and data protection infrastructure located in all MRCG’s datacenters.
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