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REO/Auction Operations Manager

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Location: Lewisville, TX, United States
Req ID: 018087

Job Description


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We are Xome, a real estate services company headquartered in the Dallas, Texas area. As a subsidiary of Mr. Cooper Group, we employ over 1,200 team members nationwide. The nation’s largest financial services companies look to us for integrated and scalable business solutions that help simplify the mortgage and real estate process.

At the heart of everything we do is our purpose: To keep the dream of home ownership alive. If that sounds like a big, lofty goal, that’s because it really is. And we can’t do it alone. Our entire team is focused on helping create a stable and healthy housing industry. And, making sure the process of buying/selling a home doesn’t undermine the excitement of home ownership. That’s why we battle every day against the mediocrity of the status quo to simplify the complex world of mortgage servicing, lending and banking. We see ourselves as the experts who make doing business easier. While others bring complexity and a lack of transparency, we offer simplicity, trust, and visibility across the entire property lifecycle. And we deliver radical customer service.

Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!

Responsible for managing and coordinating all duties and tasks within a portfolio of assets for clients through Auction/REO/Foreclosure/Short Sale services. Operations Manager will work with senior management to design and implement plans to meet established financial goals and initiatives, as well as manage a team of specialists to effectively disposition foreclosure assets through marketing and auction.


  • Manage team of operations specialists responsible for day-to-day REO assets
  • Responsible for portfolio oversight of assets currently in the foreclosure process.
  • Manage communication of the sale with the foreclosure attorney's office, client and vendor providing auctioneer services.
  • Monitoring the assets ensuring timely notification of sale cancellation, postponements and sale results to the client.
  • Recommend improvements to business reporting and processes
  • Assist with risk and compliance test, responses, and rebuttals
  • Meeting or Exceeding performance metrics established.
  • Diligently following up for updated statuses.
  • Proficient in Outlook, Excel, Word & ability to learn and work in our proprietary system.
  • Perform other duties as required.

Experience and Education:

  • Candidate will have experience in default servicing, preferably REO experience
  • Management experience is required.
  • Excellent interpersonal and communication skills
  • Leadership and team-building capabilities
  • Must have a high school diploma, Bachelor's degree preferred.
  • Must be able to prioritize and understand and manage with a sense of urgency.

Xome is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

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United States of America

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Responsible for managing a team within REO Operations, maintaining a portfolio of assets, and making sure these assets follow specific SLA’s.
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