Job Description

Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Remote - Bilingual Customer Service Representative – El Paso, TX 

For REMOTE candidates in El Paso, TX only 

Who we are!

We're here to keep the dream of home ownership alive. Oh, and while we're at it, our goal is to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. 

In a typical day you will: 

• Answer 30-50 inbound calls a day 
• Assist customers with payments, due date changes, and other issues 
• Recommend Mr. Cooper services such as paperless statements and the Mr. Cooper app 
• Promote Mr. Cooper products that benefit customers 

The finer details: 

• 1 or more years of customer service experience required 

• Need flexibility to work an 8-hour shift M-F:

• Open shifts, following training: 10am – 7pm or 11am – 8pm M-F

• We are open Monday-Thursday 7am – 8pm, 7am - 7pm on Fridays

• We need availability for 1- 2 Saturdays/ month from 8am- 12pm (Noon) or until there are no customers waiting in the call queue. 

• Eligible for monthly bonus and incentive rewards! 

• 5 weeks paid virtual training (8am -5pm M-F) – equipment is provided 

• First 90 days attendance required for training. 

• Overtime available 

Why work for Mr. Cooper? 

Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits: 

• Team member mortgage loan program and down payment assistance program 
• Student Debt Repayment program
• Tuition reimbursement 
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision 
• Flexible spending accounts for eligible childcare expenses 
• Cooper Climbers: an in-house program with built-in career advancement pathways 

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

018583

Job Category:

Servicing

Primary Location City:

No City

Primary Location Region:

Texas

Primary Location Postal Code:

77027

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Summary

Maintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.