Location: Chennai, TN, India
Req ID: 018668
Description
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Must have experience in Application support (troubleshooting, monitoring, fixing issues)
Must have good knowledge on incident/problems and change managememnt processes
Must have good hands on experience on SQL/ T-SQL, stored procedures & Unix Commands.
Should Understand the assigned work request with minimal supervision
should have the ability to communicate issues, perform RCA, debug/resolve problems which effectively maintaining SLAs.
Should Perform follow up with business stake holders on open queries
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:
018668Job Category:
Information TechnologyPrimary Location City:
ChennaiPrimary Location Region:
Tamil NaduPrimary Location Postal Code:
600089Primary Location Country:
IndiaPosting Organization:
Mr. CooperLine of Business:
Information TechnologyAdditional Posting Location(s):
Alternate Requisition:
NoSummary
Responsible for using technology to improve business performance and provide technical support regarding a spectrum of software used within a particular Line of Business. The incumbent is responsible for finding the root cause of an application malfunction and aims at troubleshooting them. Manage the ticketed query system and ensuring comprehensive database of queries and resolutions are kept up to date.