Location: No City, FL, United States
Req ID: 018773
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Remote - Customer Service Representative – Coral Gables, FL
For REMOTE candidates in the Tri-county area only (Dade/Broward/West Palm)
Must reside within a commutable distance from Coral Gables, FL office
Who we are!
We're here to keep the dream of home ownership alive. Oh, and while we're at it, our goal is to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values.
In a typical day you will:
Assist customers with payments, due date changes, and other issues by taking inbound calls
Recommend Mr. Cooper services such as paperless statements and the Mr. Cooper app
Promote Mr. Cooper products that benefit customers
The finer details:
Hourly rate starts at $17.00 an hour
Must reside within a commutable distance from Coral Gables, FL
1 or more years of customer service experience required
Need flexibility to work an 8-hour shift M-F:
Open shifts, following training: 10am – 7pm or 11am – 8pm M-F
We are open Monday-Thursday 7am – 8pm, 7am - 7pm on Fridays
We need availability for 1- 2 Saturdays/ month from 8am- 12pm (Noon) or until there are no customers waiting in the call queue.
Eligible for monthly bonus and incentive rewards!
5 weeks paid virtual training (8am -5pm M-F) – equipment is provided
First 90 days attendance required for training.
Why work for Mr. Cooper?
Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:
Team member mortgage loan program and down payment assistance program
Student Debt Repayment program
Paid time off and paid holidays
Market-based health insurance for medical, dental and vision
Flexible spending accounts for eligible childcare expenses
Cooper Climbers: an in-house program with built-in career advancement pathways
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:018773
Primary Location City:No City
Primary Location Region:Florida
Primary Location Postal Code:32118
Primary Location Country:United States of America
Posting Organization:Mr. Cooper
Line of Business:Servicing
Additional Posting Location(s):
SummaryMaintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.