Job Description

Description

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Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Sr Business Operations Analyst for Master Servicing Default Admin will be responsible for working with our internal and external business partners to identify, document, cost justify, test and implement productivity improvements, cost savings, compliance initiatives, quality assurance measures and system upgrades.

Scope/Responsibilities: Experienced professional in career path; work assignments vary and require independent judgment and creativity to complete. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. Work assignments vary and require independent judgment and creativity to complete. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes. Addresses barriers and obstacles to figure out new ways of doing things to improve on the current/past state. Implements innovation to find solutions to reoccurring problems to keep department moving forward. Trusted to independently manage time, priorities and resources to achieve goals. Responsible for highest level of quality, timeliness, and quantity of work completed; has reputation for consistently producing the highest-quality work.

ESSENTIAL JOB FUNCTIONS

• Coordinate and execute on projects and reports with business partners, IT, vendors and senior management
• Map out current processes, identify disconnects and re-engineer processes to gain efficiencies
• Develop ad hoc reports to help the business understand current operational performance
• Pull data and perform second-level operational analysis to determine opportunities to optimize effectiveness and efficiency
• Work with Management to understand data and analysis, allowing them to make suggested improvements based on recommendations
• Utilize tools, such as Visio, Excel, Access, Sequel Management Studio and CMS reports to mine data and present solutions in an organized, professional way
• Coordinate with other analysts to put proper reporting metrics in place to measure quality and productivity results
• Clearly communicate analytical results to management
• Perform ad hoc analysis for operations to help them understand their business better

KNOWLEDGE, SKILLS, ABILITIES

• Education & Professional Experience: Bachelor's degree and typically requires a minimum of 5 years of related work experience. Mortgage and/or Financial Services experience a plus.
• Leadership/Hierarchy:  Operates effectively under minimal supervision. Effectively builds strong relationships across multiple business areas. Participates in and supports strategic initiatives; ability to train new or existing staff when necessary. Capable of supporting strategic initiatives. Provides training and quality control support to team members. Always takes the initiative to add value to work and the organization; takes action above and beyond the basic requirements of the job. Forges a new direction; owns the change process and consistently challenges the status quo with great ideas. Creates an environment that encourages innovation & reasonable risk-taking.
• Level of Decision Making: Demonstrates the ability to direct the work of others. Understands the business and uses information to make cost-effective decisions; capable of making independent decisions using available information. Shows insight into the root-causes of problems and generates a range of solutions and courses of action; may lead projects potentially involving other departments. Highly collaborative and requires minimal coaching from his/her leader to get the job done.
• Individual/Customer Impact: Decisions and actions drive success of project team, department, business line and/or client. Scope of work frequently impacts and influences other business units and processes. Builds customer-centric solutions that go beyond customer expectations. Demonstrates a strong sense of ownership and commitment to achieving results. Demonstrate exceptional customer service and support skills with "can do" attitude. Goes to extraordinary lengths to deliver on customer experience.
• Communication:  Possesses confident, articulate, and professional speaking ability. Known to craft concise, structured written correspondence that effectively incorporates a clear objective. Driven to offer helpful suggestions to complex problems. Excellent presentation skills. Dedicates time to recognize others’ contributions.
• Technical Proficiency:  Demonstrate advanced proficiency in all Microsoft applications and software necessary for job function. Capable of problem-solving using technical software or applications. Strong emphasis on data analytics.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self.  We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive.  Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation.  We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

018720

Job Category:

Finance

Primary Location City:

Highlands Ranch

Primary Location Region:

Colorado

Primary Location Postal Code:

80129

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):

Alternate Requisition:

No

Pay Range: $74,500.00 - $93,000.00 - $112,000.00

Summary

The Sr Business Operations Analyst for Master Servicing Default Admin will be responsible for working with our internal and external business partners to identify, document, cost justify, test and implement productivity improvements, cost savings, compliance initiatives, quality assurance measures and system upgrades.