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Our Values

With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.

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We’re Challengers of Convention

Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.

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We’re Champions for Our Customers

Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.

We’re Cheerleaders for Our Team image

We’re Cheerleaders for Our Team

Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper’s mission.

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Catch our Vision

We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.

At Mr. Cooper and Xome we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.

Our Brands

Mr. Cooper Group Inc. (NASDAQ: COOP) provides quality servicing, origination and transaction-based services related principally to single-family residences throughout the United States with operations under its primary brands: Mr. Cooper® and Xome®.  Mr. Cooper is one of the largest home loan servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Xome provides technology and data enhanced solutions to homebuyers, home sellers, real estate agents and mortgage companies.

Over the last few years, we have transformed from the inside and cultivated a people-first culture, utilizing team member feedback to drive new initiatives. From reimagining the new hire orientation process to expanding our diversity and inclusion programs, Mr. Cooper Group is all about empowering our people. We believe that a happy team leads to happy customers.

Executive Leadership

"At Mr. Cooper Group, we know that our team members are what makes us so great. Our culture here is a top priority, and we have taken big steps over the last couple of years to transform it, as well as the customer experience and the home loan industry as a whole. Whether it’s conducting surveys for team member feedback, contributing to our team member’s down payments on homes or championing diversity and inclusion, we are dedicated to making Mr. Cooper Group a great place to work for everyone, with a culture that empowers our team members to be champions for our customers, cheerleaders for our team and challengers of convention in everything that they do."

Kelly Ann Doherty —EVP, Chief People & Communications Officer

Jay Bray

Chairman & Chief Executive Officer

Jay Bray serves as the Chairman and Chief Executive Officer of Mr. Cooper Group. Jay has also served in various leadership roles at Nationstar since joining the company in 2000.

Jay has nearly 25 years of experience in the mortgage servicing and originations industry. From 1988 to 1994, he worked with Arthur Andersen in Atlanta, Georgia, where he served as an audit manager from 1992 to 1994. From 1994 to 2000, Jay held a variety of leadership roles at Bank of America and predecessor entities, where he managed the asset backed securitization process for mortgage-related products, developed and implemented a secondary execution strategy and profitability plan and managed investment banking relationships, secondary marketing operations and investor relations. Additionally, Jay led the portfolio acquisition, pricing and modeling group at Bank of America.

He holds a B.A.A. in Accounting from Auburn University and is a Certified Public Accountant in the State of Georgia.

Chris Marshall

Vice Chairman, President and Chief Financial Officer

Christopher Marshall serves as Vice Chairman, President and Chief Financial Officer of Mr. Cooper Group. Chris joined Mr. Cooper in January 2019 from Tax Guard Inc. where he served as Executive Chairman. Previously he was with Capital Bank Financial Corp. where he served as co-founder and CFO since 2009. Through his leadership, Capital Bank grew from a start-up business to $10 billion in assets and was sold for $2.2 billion. Chris also successfully led the company through its IPO as well as the acquisition and integration of eight community banks.

Previously, Chris served as Chief Restructuring Officer and Senior Advisor to the CEO at GMAC, Inc., now Ally Financial, Inc. He also served as an advisor to The Blackstone Group L.P. providing advice and analysis for potential investments in the banking sector. From 2006 through 2008, Chris served as CFO at Fifth Third Bancorp. Prior to that, Chris served in various senior leadership roles at Bank of America Corporation, Honeywell International Inc., AlliedSignal Technical Services Corporation and TRW, Inc.

Chris holds a B.S. in Finance from the University of Florida and an M.B.A. from Pepperdine University.

Eldridge Burns

Executive Vice President & Chief Legal Officer

Eldridge Burns serves as Executive Vice President and Chief Legal Officer of Mr. Cooper Group. Eldridge joined the company in August 2020 and is an accomplished attorney known for his steady leadership and expertise. Eldridge has more than 25 years in the legal field and has extensive experience in financial services, regulatory compliance, capital markets as well as mergers and acquisitions.

Eldridge most recently served as General Counsel at Top Golf where he oversaw all legal matters for the company. Prior to joining Topgolf in 2016, Eldridge was with Santander Consumer USA Inc., where he served for 10 years as the Chief Legal Officer and General Counsel. Prior to that time, he spent nine years as the Vice President and Senior Corporate Counsel at Blockbuster. Eldridge began his legal career as an associate at Vinson & Elkins Law Firm.

Eldridge holds B.A. from Southern Methodist University and earned his Juris Doctor from The University of Texas.

Kelly Ann Doherty

EVP and Chief People & Communications Officer

Kelly Ann serves as EVP and Chief People & Communications Officer for Mr. Cooper Group overseeing all facets of human resources and corporate communications. As the leader of our People organization, she also leads our culture initiatives to create a more encouraging and empowering work environment.

Kelly Ann is a strategic leader, seasoned in navigating the landscape of the financial services industry. She joined Nationstar in 2016 as Senior Vice President of Corporate Communications where she led the corporate internal and external repositioning as the company rebranded from Nationstar to Mr. Cooper, while simultaneously managing the company’s public affairs narrative, employee communications and the merger with WMIH. Through varying leadership roles in the financial services sector, Kelly Ann has served as a crisis spokesperson, public affairs expert, communications innovator and executive counselor.

Previously, she served as Vice President of Corporate Communications at Elevate, a financial technology firm. She also served as a public relations and affairs consultant for four years and as a strategic communication staffer for a Presidential campaign and within President George W. Bush’s administration with a tour at the White House in Presidential Personnel and N.A.S.A. as a political appointee. Kelly Ann is also active in the community, serving on the Board of Directors for The Women’s Center of Tarrant County.

Kelly Ann holds a B.A. from George Washington University in International Media and Communications.

Kurt Johnson

Chief Credit Officer

Kurt Johnson serves as Chief Credit Officer, responsible for setting all Credit Risk related policy and governance.

With over 20 years of experience in the mortgage-banking industry, he joined the company in 2015. Prior to coming aboard, Johnson spent six years as Executive Vice President at OneWest Bank and nearly a decade as Senior Vice President at Indymac Bank, where he helped develop a streamline modification program that served as the template for HAMP.

He holds a bachelor’s degree in Economics and Math from Occidental College and a master’s degree in Business Administration and Finance from Cornell University.

Jay Jones

Executive Vice President, Servicing

Jay Jones serves as Executive Vice President of Servicing for Mr. Cooper Group, overseeing the Mr. Cooper mortgage servicing organization. Prior to this role, he held various key leadership roles in other organizations, strategically guiding mortgage servicers through the ever-changing industry landscape. He served as Executive Vice President and Chief Strategy Officer for Celink and as Executive Vice President at CIT Bank, where he led the Residential Servicing Operations Division. Jay has more than 25 years of experience in the mortgage industry with responsibilities ranging across a variety of functions including leading and managing capital marketing, analytics, credit management, servicing and special servicing.

Jay holds a B.S. in Business Administration from California State University, Northridge.

Leonard McLaughlin

Chief Diversity Officer

Leonard McLaughlin serves as the Chief Diversity Officer for Mr. Cooper Group and is responsible for leading the company’s ongoing efforts to attract, retain and grow diverse talent and drive diversity, equity and inclusion (DEI) strategies that align with the goals of the company.

With a proven track record in creating innovative solutions to embed diversity into corporate strategies, he joined the company in 2021. Prior to coming aboard, Leonard held senior roles at Gallagher, Federal Reserve Bank of Chicago and Aon Corporation, having spent most of his career in the financial services industry. Leonard has led strategic initiatives to attract, retain and promote diverse talent and foster an equitable workplace, having launched multiple first-of-their-kind DEI initiatives at several of his former organizations. At Gallagher, Leonard created the first global DEI strategy and led a global ‘Courageous Conversations’ discussion series where employees could engage in open-minded and vulnerable conversations on sensitive topics. At Aon Corporation, Leonard was the president of an initiative, which was the first Fortune 500 professional services firm to offer clients access to a private network of minority and women-owned business enterprises. Leonard grew this initiative from a start-up to an entire division that built a pipeline of partnerships with strong minority businesses.

Leonard holds a B.A. in Finance from the University of Iowa.

Neenu Kainth

Chief Digital Officer

Neenu Kainth serves as Chief Digital Officer for Mr. Cooper Group and is responsible for the development of the company’s customer experience roadmap as well as product and digital offerings including the customer-facing voice, website and mobile applications.

Neenu joined the company in 2015 and previously served as Senior Vice President, Digital Product Management. Prior to that, Neenu held senior roles at Verizon and Comcast where she was responsible for the growth of digital products including product management, technology development, pricing, revenue, and cost management.

Neenu holds a bachelor’s and master’s degree in Computer Science from Arizona State University and an MBA from the Wharton School of Business at University of Pennsylvania.

Glenn Onstad

Chief Audit Executive

Glenn Onstad serves as Chief Audit Executive for Mr. Cooper Group. He joined Nationstar in 2016 in the same role, bringing nearly 30 years of internal audit, risk and finance experience, with emphasis in the mortgage industry since 2004.

Glenn previously served in various internal audit leadership positions, including Chief Audit Executive for Ocwen Financial Corporation, Senior Audit Director for Capital One Financial Services, and SVP, Governance, Risk and Control for Bank of America Home Loans. Before entering the mortgage and financial services industry in 2004, Glenn served in internal audit and financial leadership roles in the consumer products, regulated electric utility, telecommunication and public accounting industries dating back to 1989.

Glenn earned both M.B.A. and B.B.A. degrees from University of Texas, Arlington, and holds CPA, CIA, CISA, and CMA credentials.

Sridhar Sharma

Executive Vice President & Chief Information Officer

Sridhar Sharma is Executive Vice President and Chief Information Officer for Mr. Cooper Group, where he is responsible for applications and technology operations. Sridhar joined Nationstar in 2015 in the same role.

Sridhar has nearly 20 years of experience leading technology and product engineering functions. He previously served as the Chief Technology Officer for Ugam Solutions in Dallas. Before that, he was the Chief Evangelist and Architect for the Products and Platforms group at Infosys.

Sridhar earned a B.S. in Electronics and Communication Engineering from the University of Mysore, India, and a M.B.A. degree from Cornell University in New York.

Shawn Stone

EVP & Chief Revenue Officer

Shawn Stone serves as Executive Vice President and Chief Revenue Officer for Mr. Cooper Group, leading the company’s overall growth strategy in addition to the Originations business. Shawn joined Mr. Cooper in July 2021 after serving as the Chief Executive Officer and Board member of Renovate America. Previously, he was Chief Executive Officer and executive founder of Global Mortgage Capital where he started a nationwide independent mortgage banking business that included multiple mortgage originations, servicing and financing companies. Prior to that, Shawn was an executive leader at Mr. Cooper, then Nationstar Mortgage, where he worked for more than 18 years serving in leadership roles in originations, servicing, capital markets, finance and as the executive founder and President of Xome.

Shawn holds a B.S. in Accounting from the University of Rhode Island and a master’s degree in Business Administration and Finance from the University of Texas at Dallas.

They Say, “It’s All About Location.” We Agree.

DALLAS, TX

Located in the heart of the DFW Metroplex, our six Dallas area Mr. Cooper and Xome offices are home to our famous Artist-In-Residence program, the largest collection of local art in the area. The walls in these offices are covered in paintings, sculptures, art installations, and a few things we’re pretty sure there aren’t even names for yet. Like that one on the second floor. You’ll see what we mean.

SANTA ANA, CA

With just a ten mile drive to the coast it’s no wonder we selected Santa Ana for one of our many fun locations. Over 750 of our talented team members call Santa Ana’s facility home. Our building there was fully renovated two years ago with a super hip, trendy vibe. We have a full gym, game room and a laid back environment. And, we love California so much you can drive 14 miles South to see our Xome facility in Newport Beach.

LONGVIEW, TX

Longview is a small East Texas town on the fast track to growth. And so is this Mr. Cooper office that’s been a part of this community for several years. we love the GOOD-HEARTED TEXAS that make our servicing tops in the industry. Coopers know that our customers work hard for their homes, and our Longview team is just as dedicated to helping them achieve their goals. Leading Customer service and responding to the challenges of home ownership in a changing world has put this team at the top of the chart.

CHANDLER, AZ

Did you know that Chandler was named the 12th best place to run and the 10th best place to fitness walk? Now you do. So it goes without saying the Coopers in Chandler aren’t standing around. This team is hustling daily to meet the needs of our customers- on time, with tremendous dedication and service.

INDIA

Our offices in Chennai and Bengaluru have smartly blended form and function. Think vibrant hues, soft lights, walls jazzed up with murals, informal common spaces, and high-spirited people. Our office is our home and like they say, there’s no place like home!