Customer Servicing
Our customer service team members are on the front lines working with our customers to keep the dream of homeownership alive daily. Team members in our customer service department get to know Mr. Cooper from the ground up. While part of the Customer Servicing business function associates are provided extensive training and certification programs to help build the career of their choice. In our high production areas we offer competitive pay and an opportunity to earn a monthly bonus that is tied solely to your personal performance. Throughout the organization, whether in Default, Core Servicing, or Master Servicing, our teams fully support the Mr. Cooper core values and incorporate these values into every role. We pride ourselves on delivering extraordinary service in everything we do. We are the foundation for servicing as our processes covers all loan types in every status, and we try to push things to the extreme in every task we complete. We’re also known for having friendly contests, team building events, and engaging in more fun activities along with way.
