Our dedicated Servicing department works directly with customers to help them achieve their dream of homeownership. As leaders in the mortgage industry, joining this team means you’re setting the standard for service.
As the foundation for servicing, its processes cover all loan types, in every status. With a goal of excellence and focus on execution, core servicing is here to make everything come together.
The front line working with our customers, every day, to keep the dream of homeownership alive. Your mission is to delight every customer, every time, by designing a fast, flexible experience made just for them.
When customers hit rough patches, our default department is there to help. Here you’ll flex your communication and problem-solving skills, finding out-of-the-box solutions and creating the best possible outcomes for our customers.
Your job will be to review losses taken on loans and help determine if we can recover these losses from a prior servicer or vendor, and if not, to help determine the root cause of the loss, and if it’s the result of a process break that can be prevented in the future. You also review any remaining balances once the claims process is exhausted for recovery opportunities, as well as any other potential losses to the organization that bypass the claims process, such as lien loss or costs associated with inaccurate transfer data.
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